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by Charles Juniper
Life Companies Seek Support for New Products & New Geographies via BPO
The leading requirement from Life & Pensions BPO market has traditionally been the need to improve customer service whilst reducing costs. However, NelsonHall's latest Life Insurance BPO study reveals emerging client requirements to support new products and enter new geographies.
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by Dominique Raviart
Software Testing Moves from 'Necessary Evil' to Specialist Service
Software testing is undergoing a period of rapid change and is increasingly performed as a specialist activity by professionals that conduct testing on a full-time basis. This is a significant change from traditional testing activities, where developers test their own work at the end of the software development life cycle.
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By Rachael Stormonth
Is Indirect Procurement BPO Right For Your Organization?
Procurement BPO is the baby of back-office BPO, but is a fast-growing baby - NelsonHall forecasts a billion dollar plus global market by 2010. At the recent Indirect ProcureCon conference in Amsterdam (14th to 16th April), NelsonHall VP Rachael Stormonth presented a few of NelsonHall's latest findings on indirect procurement BPO and gave delegates serious food for thought when considering outsourcing indirect procurement.
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By John Willmott
Major BPO Contracts Are Back
On April 10th, NelsonHall presented its quarterly BPO Index webcast, reviewing the current state of the global BPO marketplace. One of the key developments has been the re-emergence of major BPO contracts, with the average value of the top 20 contracts in 2007/8 reaching $546m, up 43% on 2006/7.
NelsonHall's Buy-Side Sourcing Program
Partnering with NelsonHall will ensure that your key sourcing decisions are based on industry reality not market hype.
NelsonHall can help you take an evidence-based approach to the application of BPO to your organization by providing:
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