Ones to Watch: The Top 10 Vendors by Financial Performance

BPO Perspective:

• NelsonHall Index Shows Net Increase in Outsourcing Confidence

  by John Willmott

  Overall there is a significant net increase in confidence in outsourcing over the next twelve months according to NelsonHall's Global Outsourcing Confidence Index.

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• Ones to Watch: The Top 10 Vendors by Financial Performance

  by John Willmott

  One of the key criteria for selecting an outsourcing vendor is financial stability. NelsonHall's 'Ones-to-Watch' Financial Performance Index tells you who the top 10 outsourcing vendors are in terms of recent financial performance.

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• Credit Crisis Drives Changes in Mix of Mortgage Operations Services

  By Andy Efstathiou

  The global credit crisis has already impacted risk appetites and credit availability, but it is also driving rapid change in the operational service and delivery requirements of the mortgage BPO industry.

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• The Impact of the Economic Recession on IT Outsourcing

  by Dominique Raviart

  Market uncertainty in the current economic climate is clearly illustrated by the fact that as late as March 2009 some large organizations had not even determined their IT budget for this fiscal year. However, NelsonHall expects to see increased commercial activity and a renewed client appetite for outsourcing once organizations become more certain about the future direction of their businesses.

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• Payroll Outsourcing Moving Beyond External Compliance and Cost Reduction

  By John Willmott

  Payroll outsourcing has traditionally been about delivering cost reduction and certainty of external compliance on a country-specific basis. However, this requirement is changing under the impact of globalization, and an increasing need for internal compliance is support of process standardization and improved access to information.

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Vendor Assessments & Perspectives:

• Atos Origin

  By Rachael Stormonth

  Following a shareholders' meeting on February 10, Atos Origin has:

  • A new mode of governance, with the establishment of a board of directors
  • Eleven main board directors, including 6 members of the former Supervisory Board; with representatives from all the company's major shareholders, including employee shareholders.

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• Capgemini

  By Racahel Stormonth

  In 2008 Capgemini achieved its guidance of an 8.5% operating margin and organic revenue growth of 5% in a market environment which became increasingly challenging. For H1 2009, Capgemini has given guidance of organic year-on-year revenue decline of up to 2% and an operating margin of at least 6.5% (compared with 7.6% in H1 2008).

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• Infosys

  By Rachael Stormonth

  While fiscal Q4 2009 revenues of $1,121m were just below the bottom end of prior guidance of between $1,128m and $1,170m (a first for Infosys), the 5.9% constant currency revenue growth achieved still places Infosys among the most successful of the significant IT services vendors.

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• Logica

  By Rachael Stormonth

  Logica's 2008 revenues were £3,5898m, with pro forma revenue growth of 5.2% - ahead of guidance, as was adjusted operating margin of 7.5%. Q1 2009 revenues were £954m, stable on a pro forma and constant currency basis .

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NelsonHall Webcasts & Events:

• BPO Index webcast: July 8, 2009

  by John Willmott

  The next "BPO Index" webcast reviewing recent BPO contract activity and looking ahead to BPO contract opportunities in the second half of 2009 will be on July 8, 2009 at 11:00 ET, 16:00 GMT.

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• ITO Index webcast: July 15, 2009

  by Dominique Raviart

  NelsonHall will hold its next "ITO Index" Webcast on July 15, 2009 at 11:00 ET, 16:00 GMT, 17:OO CET. It will review recent IT Outsourcing contract activity and look ahead to IT Outsourcing contract opportunities in the second half of 2009 in the light of the current economic downturn.

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