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by John Willmott
BPO Market Will Continue to Gain Momentum in 2008
NelsonHall's BPO Index for 2007 shows that the BPO market is prospering with year-on-year TCV (total contract value) growth of 147% and that the leading indicators for BPO in 2008 are strong.
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by Andy Efstathiou
Banks Will Accelerate Disposal of Captive Operations While Continuing to Leverage KPO
The credit problems banks have faced in 2007 will not subside in 2008. The range of issues that this phenomenon impacts is wide. We believe, based on our interviews with banks and vendors that credit problems will make the following significant changes in banking operations in 2008......
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by Charles Juniper
Emerging Markets Will be Main Focus of Life BPO Activity in 2008
While life and annuities BPO activity will grow steadily in the U.S. during 2008, the focus of growth within the life BPO market will switch from Europe to emerging markets in Asia......
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by Katharina Grimme
Absence and Disease Management Drive Growth in North American Benefits Administration Market
The market for benefits administration in North America is well-established and mature, especially in pensions administration, which accounts for about half of its size. But there are still significant growth opportunities driven by organizations' need to reduce and control healthcare administration costs, and provide value-added services (such as healthcare information or decision support tools) to employees.
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by Suvradeep Bhattacharjee
Enhanced Security and Analytical Capabilities Will be Key to CMS Delivery in 2008
Vendors will continue to fine tune their CMS delivery capability during 2008 with a strengthening in nearshore delivery locations and home agent services. At the same time, there will be a requirement for stricter security standards and enhanced customer analytic services in support of customer retention and growth....
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