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by John Willmott
BPO Activity in Emerging Economies Increases While Mature Economies Pause for Thought
NelsonHall's BPO Index analyzes the state of the global market for business process outsourcing, presents a review of contract activity in the first half of 2008, and identifies major developments in the BPO marketplace. The Q2 BPO Index reveals a pause in BPO contract signings in the mature economies, while BPO activity in emerging economies is on the increase.
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by Charles Juniper
P&C BPO Moves from Claims Management to Comprehensive Policy Servicing
The largest segment of the Property & Casualty (P&C) Insurance BPO market is claims management. However, with this segment showing slow growth in the mature U.S. and U.K. markets, opportunities are emerging for BPO providers to enhance their position within policy acquisition & administration and comprehensive policy servicing segments.
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by Dominique Raviart
Companies Look to Application Management Mega Contracts for Operational Improvement
Application Management (AM) has undergone many changes in recent years, moving away from T&M to SLA-based provisioning, from on-site to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM game with their low-cost, process-oriented and certification-heavy offerings, as well as by their ability to provide low-cost staff augmentation services. And this transformation is not going to end any time soon.
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NelsonHall's insurance sourcing subscription program is designed for organizations considering, or actively engaged in, the outsourcing of insurance industry-specific processes such as claims processing and policy management.
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