Resurgence in CMS Contract Activity in June

by Suvradeep Bhattacharjee

In June 2008, NelsonHall identified 124 contracts worldwide. Forty-three of these were BPO contracts, with a high level of activity in industry-specific and customer management services.

The level of customer management services activity was particularly pronounced in June 2008, both in terms of the number of contracts and in the value of individual contracts:

The government sector showed a high level of contract activity in June with a relatively novel approach being the combination of Capgemini and Hogg Robinson to provide travel booking services to the U.K. Ministry of Defense:

Within HR outsourcing a major multi-process HR outsourcing contract was awarded for the first time in almost a year, another learning services contract emerged from the defense sector, and Altair announced a number of contracts for learning services:

Overall, the breakdown of the recent BPO contracts was:

  • CMS and document management 11
  • Industry-specific BPO 20
  • HR outsourcing 7
  • F&A outsourcing 1
  • Procurement 1
  • FM and engineering services 2.

To assist organizations in monitoring outsourcing activity by their peers, each of NelsonHall's subscription research programs include comprehensive details of BPO contracts. For further details, contact Rob Hughes

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