BPO in Property & Casualty Insurance Webcast: September 25, 2008

by Charles Juniper

Charles Juniper will present the results of the latest NelsonHall Insurance program research into industry-specific BPO in the property & casulaty sector on September 25, 2008 at 09:00 EDT, 14:00 U.K., 15:00 CET.

Following the recent acquisition of Aviva Global Services by WNS, this presentation analyzes the use of BPO within the property & casualty insurance sector.

The webcast will focus on BPO activities associated with P&C claims management and policy processing including voice based activities involved in policy acquisition and customer service. The webcast will last for approximately 45 minutes.

The webcast will cover:

  • Overview of current state of the P&C BPO marketplace
  • Analysis of key trends in the marketplace by market segment & geography
  • Buy-side requirements from P&C BPO
  • Overview of the competitive landscape including vendor capability and positioning
  • Identification of key vendor selection criteria.

The webcast will be hosted by Charles Juniper, head of NelsonHall's Insurance BPO Services practice.

For further details please contact Paul Connolly

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