NelsonHall Research

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NelsonHall has recently published:

  • Targeting Property & Casualty Insurance BPO

    July 2008 | Market Analysis by Charles Juniper

    Following the recent acquisition of Aviva Global Services by WNS, this report analyzes the market for property & casualty insurance BPO.

    The report consists of 46 PowerPoint report/presentation slides and covers:

    • Changing shape of property & casualty BPO
    • Buy-side requirements
    • Market size & growth
    • Vendor offerings and targeting
    • Vendor market shares
    • Challenges and success factors.

  • WNS' Acquisition of Aviva Global Services

    July 2008 | Nelson-Hall Perspectives by Rachael Stormonth

    WNS Global Services (WNS) has acquired for £115m (c. $228m) Aviva Global Services (AGS), the Singapore-based holding company of insurance group Aviva's offshore BOT (Build-Operate-Transfer) facilities. The agreement includes a Master Services Agreement (MSA) for an 8 year 4 month (100 month) insurance BPO contract with an estimated potential lifetime value of $1Bn

  • BPO Index: H1 2008

    July 2008 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    Analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q2 2008 to identify the direction of, and opportunities in, the BPO market in 2008 and 2009.

  • Application Management Assessment and Forecast

    July 2008 | Market Analysis by Dominique Raviart

    The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.

    Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.

  • Targeting Customer Management Services in High-Tech

    July 2008 | Market Analysis by Suvradeep Bhattacharjee

    This analysis of the use of customer management services (CMS) by organizations in the high-tech sector consists of 54 pages.

    The assessment covers:

    • The future of CMS in high-tech
    • Market size & growth
    • Buy-side requirements
    • Vendor market shares
    • Vendor targeting and service offerings
    • Geographic usage
    • Use of nearshore and offshore delivery
    • Critical success factors and vendor positioning.

  • NS&I: Outsourcing of Banking Processes

    July 2008 | Case Study by Katharina Grimme

    This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).

    The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.

  • Software Testing Vendor Landscape

    June 2008 | Vendor Analysis by Dominique Raviart

    The "Software Testing Vendor Landscape" consists of 83 pages and analyzes the software testing capabilities of 28 vendors.

    In addition to individual vendor assessments the report contains analyses of vendor positioning, vendor market shares, and strengths & weaknesses.

    The vendor landscape report is a companion document to NelsonHall's "Software Testing Market Analysis".

  • Cross Border Payment Process Outsourcing Assessment & Forecast

    June 2008 | Market Analysis by Andy Efstathiou

    This report consists of 78 slides in PowerPoint report presentation format and addresses emerging opportunities in Cross Border Payment Processing outsourcing.

    The report covers:

    • The changing shape of cross border payments BPO
    • Customer requirements
    • Impact of SEPA
    • Market size & growth
    • Vendor market shares
    • Challenges and success factors.

  • Global BPO Market Forecasts: 2008-2012

    June 2008 | Market Analysis by Helen Neale

    This market size and forecast report consists of 243 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.

Is Your Organization Reviewing its Sourcing Strategy?

Are you reviewing your sourcing plans in the context of the changing economic environment?

Do you need unbiased and reliable market and vendor information to support sourcing reviews but have limited budget and are purchasing expensive advisors on a time and materials basis?

Would you like to take greater control yet reduce your spend on advisory services through access to:

  • A comprehensive source of market analyses and vendor assessments
  • Bundled with easy analyst access and advisory support
  • Support for ad hoc supplier identification projects.

all for a reduced annual fee?

If so, let us do your sourcing leg-work and save your organization the time and expense of employing external consultants.

A NelsonHall service buyer subscription can support your sourcing group in BPO sourcing strategy development, business case development, and even ad hoc vendor short-list development.

We do this for a one-off annual fee to ensure that you have the facts not the hype and can get them rapidly, reliably, and cost-effectively.

Contact Howard Spode to arrange a free demonstration and join our newly-formed networking group created exclusively for buy-side BPO sourcing executives.

NelsonHall's Insurance Sourcing Program

NelsonHall's insurance sourcing subscription program is designed for organizations considering, or actively engaged in, the outsourcing of insurance industry-specific processes such as claims processing and policy management.

NelsonHall's IT Outsourcing Program

NelsonHall's IT Outsourcing subscription program is designed for organizations considering, or actively engaged in, the outsourcing of IT functions such as applications management, desktop outsourcing, or datacenter outsourcing.

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