BPO Perspective

Recruitment process outsourcing (RPO) is in its early stages compared to more mature HRO services such as Payroll and Benefits Administration, yet it is one of the most important and fastest growing services emerging in support of organizations' talent management requirements. Talent management is the top HR issue faced by organizations today, hence the need for improved speed and quality of talent acquisition is the major driver for companies looking to outsource to providers with recruitment expertise.

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Today, banks need to be able to support brand consistency and quality operational execution in order to drive global business performance. Captive operations can support these objectives when run effectively, yet only 10% of captives are run with sufficient scale and effective workforce management techniques to consistently address these goals.

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Property & Casualty (P&C) insurance companies perceive themselves to be in a mature and highly competitive industry, and process cost reduction and continuous service improvement are viewed as much more important mechanisms for achieving improvements in competitive positioning than process innovation.

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The nature of services within purchase-to-pay BPO is changing in all directions, becoming both more specialized and more capable of replacing end-to-end processes. Ongoing pressures to prove cost effectiveness are forcing accounting organizations to continually evaluate the readiness of their processes for outsourcing, and they continue to look for service providers who can support them.

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