Latest Research
NelsonHall has recently published:
- Global BPO Market Forecasts: 2008-2012
- Cross Border Payment Process Outsourcing Assessment & Forecast
- Best Practices in Sourcing Business Case Development
- Procurement Outsourcing Market Attitudes
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The Rise of Knowledge Process Outsourcing
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Targeting Life & Pensions Insurance BPO
- BPO Index: April 2008
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Global Business Process Outsourcing Market Will Reach $450Bn by 2012
by Helen Neale
The BPO market continues to strengthen relative to the more mature IT outsourcing market and is forecast to reach $450Bn by 2012. The BPO market has continued to mature in terms of supplier capability and this increased supply-side maturity was matched by growth in BPO total contract value (TCV) awarded during 2007 across all major geographic regions.
[read full article]Cross Border Payment Process Outsourcing Market to Reach $17.2Bn by 2012
by Andy Efstathiou
Cross border payment BPO services are currently delivered by specialized providers from local delivery centers targeted to specific countries. Increasing regulatory harmonization and business globalization is driving the provisioning of cross border payments services to vendors who can standardize systems, deliver from centralized facilities, and differentiate on business and market intelligence.
[read full article]How to Develop Business Cases for Sourcing Propositions
by Howard Spode
Outsourcing and offshoring offer significant opportunities for improving effectiveness and/or efficiency, but they can present significant downsides and challenges too. So, such change is certainly not appropriate in all circumstances. A well-founded evaluation of the potential change, evolving, if appropriate, into a strong justification for that change, is essential for success.
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Upper Quartile Revenue Growth in May was 21% Plus
by John Willmott
In May 2008, forty-nine of the vendors tracked by NelsonHall announced financial results. The average revenue growth reported by these companies was 13.9%, down from the 14.7% reported by vendors making announcements in March and April.
[read full article]Insurance Sector Exhibits Wide Pattern of BPO Adoption
by Charles Juniper
In May 2008, NelsonHall identified 141 contracts worldwide. Fifty-nine of these were BPO contracts, with a high level of activity in industry-specific services and a number of facilities management and engineering services contract announcements by Serco.
[read full article]Acquisition of Industry-Specific Capability Dominates M&A Activity
by Rachael Stormonth
In May 2008, sixteen M&A announcements were made by vendors tracked by NelsonHall. Beyond the acquisition of EDS by HP to give HP critical mass and capability in outsourcing, the major theme was the acquisition of industry capability.
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Vendor Assessments & Perspectives:
Fujitsu Services Pulls out of NHS NPfIT CRS Contract
By Rachael Stormonth
NHS Connecting for Health (CfH) is to issue a termination notice to Fujitsu Services for the 10-year contract awarded in January 2004, initially value at £893m and now worth £1.07Bn covering the south and west of England cluster.
[read full article]HP's Acquisition of EDS
By Dominique Raviart
On May 13th, HP announced that it is to acquire EDS for $13.9Bn in cash to enhance its outsourcing business. The purchase is expected to close in H2 2008.
[read full article]Logica's Revitalization Plan
by Rachael Stormonth
[read full article]In January 2008 Andy Green, having joined Logica as CEO following the retirement of Martin Read, instigated a business review of the group. A 3-year plan based upon the findings of this review was unveiled to financial and industry analysts today in London.
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Dominique Raviart Promoted to Lead NelsonHall IT Outsourcing Program
by John Willmott
Dominique Raviart has been promoted to lead the development and delivery of NelsonHall's IT Outsourcing program.
[read full article]Cross Border Payments Process Outsourcing Webcast: June 26th, 2008
by Andy Efstathiou
Andy Efstathiou will present the results of the latest NelsonHall Banking program research into Cross Border Payments Process Outsourcing on June 26, 2008 at 11:00 EDT, 16:00 U.K., 17:00 CET.
[read full article]BPO Index Webcast: July 10th 2008
by John Willmott
The next "BPO Insight" webcast will be on July 10, 2008 at 11:00 ET, 16:00 BST.
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