Latest Research
NelsonHall has recently published:
- Procurement Outsourcing Market Attitudes
- Targeting Life & Pensions Insurance BPO
- Targeting CMS in Financial Services
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Effective F&A Outsourcing
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Software Testing Assessment and Forecast
- Assessing End User Workplace Services
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Life Companies Seek Support for New Products & New Geographies via BPO
by Charles Juniper
The leading requirement from Life & Pensions BPO market has traditionally been the need to improve customer service whilst reducing costs. However, NelsonHall's latest Life Insurance BPO study reveals emerging client requirements to support new products and enter new geographies.
[read full article]Software Testing Moves from 'Necessary Evil' to Specialist Service
by Dominique Raviart
Software testing is undergoing a period of rapid change and is increasingly performed as a specialist activity by professionals that conduct testing on a full-time basis. This is a significant change from traditional testing activities, where developers test their own work at the end of the software development life cycle.
[read full article]Is Indirect Procurement BPO Right For Your Organization?
By Rachael Stormonth
Procurement BPO is the baby of back-office BPO, but is a fast-growing baby - NelsonHall forecasts a billion dollar plus global market by 2010. At the recent Indirect ProcureCon conference in Amsterdam (14th to 16th April), NelsonHall VP Rachael Stormonth presented a few of NelsonHall's latest findings on indirect procurement BPO and gave delegates serious food for thought when considering outsourcing indirect procurement.
[read full article]Major BPO Contracts Are Back
By John Willmott
On April 10th, NelsonHall presented its quarterly BPO Index webcast, reviewing the current state of the global BPO marketplace. One of the key developments has been the re-emergence of major BPO contracts, with the average value of the top 20 contracts in 2007/8 reaching $546m, up 43% on 2006/7.
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Upper Quartile Revenue Growth in March & April was 25% Plus
by John Willmott
In March and April 2008, fifty-one of the vendors tracked by NelsonHall announced financial results. The average revenue growth reported by these companies was 14.7%%, up from the 8.3% reported by vendors making announcements in February.
[read full article]Customer Management Services Leads Recent BPO Contract Activity
by Suvradeep Bhattacharjee
In March and April 2008, NelsonHall identified 196 contracts worldwide. Fifty-three of these were BPO contracts, with a high level of activity in customer management services.
[read full article]HR Outsourcing Dominates M&A Activity
by Rachael Stormonth
In March and April 2008, forty-seven M&A announcements were made by vendors tracked by NelsonHall. These included a concentration of acquisition activity in HR outsourcing as organizations continue to develop single service HR capabilities. Elsewhere, ACS continued to make acquisitions to enhance its transportation management capabilities, while Capita and WNS made acquistions to enhance their capabilities in the property & casualty insurance sector.
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Atos Origin
By Eamonn Kennedy
Against the backdrop of an increasingly public shareholder dispute, Atos Origin continues to implement a wide-ranging reorganization of its internal structure and several of its business lines.
The new organization sees a smaller management team of three executives overseeing the implementation of a matrix organization that is designed to better integrate the company across what had previously been relatively autonomous country operations.
[read full article]EDS
By Eamonn Kennedy
Forecasting 2008 growth of 2%, EDS' intention to enter a phase of acceleration has been replaced with a focus on profitability and operational excellence across client-facing service lines and internal G&A functions.
The company intends to increase its operating margin to 8%+ by 2010, up from 5.8% in 2007. Acquisitions, for selected capabilities in key areas (e.g. Sabre), continue to be considered as the company sees M&A opportunities returning that it previously deemed too expensive.
[read full article]Tata Consultancy Services
by Eamonn Kennedy
[read full article]This vendor assessment of Tata Consultancy Services consists of 66 pages.
Where for the last few years Tata Consultancy Services (TCS) stated target has been a Top 10 (c. $10Bn revenues) position by 2010, the company now has a goal of $20Bn revenues, without reducing margins.
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Meet NelsonHall at Sourcing Interests Group's Global Sourcing Summit
by Paul Connolly
Howard Spode, head of Advisory Services for NelsonHall, will be presenting on "Best Practices in Developing Sourcing Business Cases" at the Sourcing Interests Group's Global Sourcing Summit at Newport Beach, California on May 8, 2008.
[read full article]Meet NelsonHall at ACI's KPO Summit
by Andy Efstathiou
Andy Efstathiou of NelsonHall will be presenting NelsonHall's latest research on Knowledge Process Outsourcing (KPO) at the American Conference Institute's KPO Summit on April 29-30, 2008.
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Why Diversity Matters In BPO Arrangements
By Jon Whiteley, Bhr
Diversity is often seen as a subject of interest only to junior managers in the HR function. However, Jon Whiteley, MD of Bhr's Diversity In Business division, explains why Diversity is increasingly important in BPO arrangements.
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