NelsonHall Launches Sourcing Advisory Services for BPO Buyers

BPO Perspective:

• Global Recruitment Process Outsourcing Market Will Reach $7 Billion by 2010

  Analyst: Gary Bragar

  Recruitment process outsourcing (RPO) is in its early stages compared to more mature HRO services such as Payroll and Benefits Administration, yet it is one of the most important and fastest growing services emerging in support of organizations' talent management requirements. Talent management is the top HR issue faced by organizations today, hence the need for improved speed and quality of talent acquisition is the major driver for companies looking to outsource to providers with recruitment expertise.

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• Banks Look to Indian Captive Operations to Drive Consistency of Global Brand and Operational Execution

  Analyst: Andy Efstathiou

  Today, banks need to be able to support brand consistency and quality operational execution in order to drive global business performance. Captive operations can support these objectives when run effectively, yet only 10% of captives are run with sufficient scale and effective workforce management techniques to consistently address these goals.

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• P&C Companies Seek Process Cost Reduction and Continuous Service Improvement

  Analyst: John Willmott

  Property & Casualty (P&C) insurance companies perceive themselves to be in a mature and highly competitive industry, and process cost reduction and continuous service improvement are viewed as much more important mechanisms for achieving improvements in competitive positioning than process innovation.

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• Purchase-to-Pay Process Outsourcing Market Will Reach $2.9 Billion by 2010

  Analyst: Randle Havens

  The nature of services within purchase-to-pay BPO is changing in all directions, becoming both more specialized and more capable of replacing end-to-end processes. Ongoing pressures to prove cost effectiveness are forcing accounting organizations to continually evaluate the readiness of their processes for outsourcing, and they continue to look for service providers who can support them.

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Industry Tracking:

• Back Office BPO Dominates Recent Contract Awards

  In the period August to October, NelsonHall identified 83 BPO contracts worldwide. Of these, the back office functions related to HR and F&A were once again predominant, with procurement BPO also showing strongly for the frist time in several months.

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• Geographic Expansion Drives M&A Activity

  In the period August to October, 76 M&A announcements were made by vendors tracked by NelsonHall, with a number of significant deals demonstrating the geographic expansion plans of leading vendors.

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• Reported Revenue Growth Averages 16% Between August and October

  Between August and October, 75 of the vendors tracked by NelsonHall announced financial results. The average revenue growth announced by these companies was 15.8%.

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News and Views:

• NelsonHall Launches Sourcing Advisory Services for BPO Buyers

  NelsonHall has announced the appointment of Howard Spode to drive the development of the company's buy-side advisory services. The creation of NelsonHall Advisory Services will enhance the current service portfolio by building an additional capability that provides high-value consulting services to BPO purchasers.

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• NelsonHall Adds Research Managers to Enhance Continental European Coverage

  NelsonHall is continuing to expand its research team to support demand for its services, with recent hires in both Germany and France aimed at enhancing NelsonHall's Continental European Coverage.

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• How Sourcing Groups Benefit from NelsonHall Subscriptions

  NelsonHall helps Sourcing groups to understand the dynamics of outsourcing markets for the services they are considering, the potential benefits and risk factors, the feasible levels of service improvement attainable, which vendors to consider, and how to talk to them.

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• NOA Members Can Benefit From NelsonHall Research & Analysis

  As official Research Partner to the U.K.'s National Outsourcing Association (NOA), NelsonHall can help NOA buy-side member companies to understand the key dynamics of BPO and ITO markets, and the relevance to their own company, before they commit to the major expense of a sourcing engagement.

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