Browse all reports by date

  • Wipro - Procurement BPO

    September 2010 | Vendor Analysis by Rachael Stormonth

    Wipro positions on being able to offer support to clients in their sourcing as well as their procurement operations, although at the moment, most activity remains centered on transactional procurement activities, particularly in PR to PO processing.

  • Banking BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by Andy Efstathiou

    This market size and forecast report consists of 75 pages. It provides extensive market sizing and forecasting for banking industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal banking industry-specific services including payments processing, mortgage processing, core banking, and securities processing.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Hewitt - Benefits Administration

    September 2010 | Vendor Analysis by Gary Bragar

    Assesses Hewitt's offerings and capabilities in benefits administration.

  • IBM - Learning BPO

    September 2010 | Vendor Analysis by Gary Bragar

    This profile focuses on IBM's learning BPO (LBPO) services which IBM provides as both a standalone service and as part of a multi-process (MPHRO) offering.

  • Infosys - Learning BPO

    September 2010 | Vendor Analysis by Gary Bragar

    This profile focuses on the learning business process outsourcing (LBPO) services, offered by Infosys' Learning Services practice, which Infosys began delivering in 2007.

  • Insurance BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by Charles Juniper

    This market size and forecast report consists of 70 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • ADP - Benefits Administration

    August 2010 | Vendor Analysis by Gary Bragar

    Analyzes ADP's oferings and capabilities in benefits administration services.

  • KnowledgePool - Learning BPO

    August 2010 | Vendor Analysis by Gary Bragar

    As at August 2010 KnowledgePool has c. 70 employees, of whom c. 55 are focused on the delivery of supplier management and learning administration.

  • Infosys

    August 2010 | Vendor Analysis by Rachael Stormonth

    This NelsonHall Key Vendor Assessment consists of 75 pages.

    Even during the recession, Infosys has out-performed the market. In their fiscal Q3 2010, when revenue was, as usual, above prior guidance, Infosys returned to positive YoY constant currency growth. Infosys operating margin is the highest of the Indian Tier 1s.

  • Hewitt - Learning BPO

    August 2010 | Vendor Analysis by Gary Bragar

    Profiles Hewitt's learning BPO offerings and capabilities.