Browse all reports by date

  • Asia Pac Banking Process Outsourcing Assessment and Forecast

    December 2008 | Market Analysis by Andy Efstathiou

    This report consists of 85 report/presentation slides.

    The market for industry-specific BPO in the banking sector in Asia Pacific is showing increased growth as banks in the mature economies seek improved cost-effectiveness and as banks in the emerging economies seek the means to introduce new bank products.

  • Learning BPO Vendor Landscape

    November 2008 | Vendor Analysis by Helen Neale

    This report consists of 139 pages and provides a global analysis of the leading learning BPO vendors.

    In particular, the report analyzes the offerings, delivery capability, and strengths and weaknesses of 18 learning BPO vendors

  • Update on IBM's Application Services Offerings

    November 2008 | Vendor Analysis by Dominique Raviart

    Following the reorganization of its Application Services capabilities, IBM has recently added to its portfolio by introducing new application services offerings focusing on asset reuse and brownfield development.

  • Asia Pacific Banking BPO Vendor Landscape

    November 2008 | Vendor Analysis by Andy Efstathiou

    The purpose of this study of 35 pages is to analyze vendor capability in banking BPO services within the Asia Pacific region and to identify options for sourcing managers in addressing this market.

    In particular, the study establishes:

    • Individual vendor banking BPO offerings within the region
    • Vendor banking BPO delivery capability in Asia Pacific
    • Vendor capabilities in Asia Pac Banking BPO processing services
    • Vendor positioning and Asia Pac Banking BPO processing services strategies.

  • Orange Business Services - Utility Computing

    October 2008 | Vendor Analysis by Dominique Raviart

    This vendor assessment analyzes the utility computing capability if Orange Business Services.

    In 2007 Orange Business Services launched an IT infrastructure management utility computing offering named "IT Plan". The offering is initially targeted at small and medium businesses in France, also departments or subsidiaries of large enterprises in France.

  • BPO Opportunities in the Insurance Sector During 2009

    October 2008 | Market Analysis by John Willmott

    The insurance sector, like the banking sector, has come under immense pressure from the credit crunch.

    This report, consisting of 91 pages, identifies the business issues now faced by insurance companies, their key initiatives for the remainder of 2008 and 2009, and their BPO buying intentions.

    The report is one of a series covering BPO opportunities from an industry sector perspective.

  • BPO Opportunities in Banking During 2009

    October 2008 | Market Analysis by John Willmott

    The banks have been at the forefront of the credit crunch and this has resulted in the failure and merger of a number of banks and a widespread recapitalization of other banks.

    This report, consisting of 88 pages, identifies the business issues now faced by the banks, their key initiatives for the remainder of 2008 and 2009, and the nature of the resulting BPO opportunities.

  • TCS Acquires Citigroup Global Services Ltd. to Build a Global Financial Services BPO Business

    October 2008 | Vendor Analysis by Andy Efstathiou

    October 8, 2008 TCS announced it had agreed to acquire Citigroup Global Services (CGSL) for $505m. CGSL, which has 12,000 workers in India and estimated $278m revenues in 2008, provides processing services for retail, corporate, and investment banking services to Citigroup.

  • TCS Acquires Citigroup Global Services Ltd. to Build a Global Financial Services BPO Business

    October 2008 | Nelson-Hall Perspectives by Andy Efstathiou

    October 8, 2008 TCS announced it had agreed to acquire Citigroup Global Services (CGSL) for $505m. CGSL, which has 12,000 workers in India and estimated $278m revenues in 2008, provides processing services for retail, corporate, and investment banking services to Citigroup.

  • Impact of the Credit Crunch on BPO

    October 2008 | Market Analysis by John Willmott

    Analyzes the impact of the credit crunch on the BPO market

    This theme is further explored in "BPO Index: Q3 2008".