Browse all reports by date

  • Work at Home Agent (WAHA) Service Delivery

    June 2009 | Market Analysis by Jeff Selub

    This analysis of the WAHA market "Work at Home Agent (WAHA) Service Delivery" consists of 64 report/presentation slides.

    The analysis covers:

    • The changing shape of WAHA Services
    • Market size and growth
    • Drivers and inhibitors
    • Benefits of WAHA delivery
    • Delivery models, teechnology and security
    • Recruiting, training, and supervision
    • Vendor market shares
    • Vendor offerings and targeting
    • Challenges and success factors.

  • EDS

    May 2009 | Vendor Analysis by Rachael Stormonth

    This Key Vendor Assessment for EDS consists of 94 pages.

    From a BPO perspective the merger of EDS with HP is highly synergistic. The new entity has a strong F&A capability, a key missing ingredient within EDS's BPO portfolio. HP brings a manufacturing client base (including its F&A clients) and payroll capabilities: these could help generate new business.

    This key vendor assessment covers:

    • Strategy
    • Financial analysis
    • Organization structure
    • Target industry markets
    • Key service offerings
    • Strengths and challenges
    • Emphases and priorities in 2009.

  • Targeting Recruitment Process Outsourcing

    May 2009 | Market Analysis by Gary Bragar

    This market analysis of "Recruitment Process Outsourcing" consists of 76 pages.

    While the wider staffing industry has been severely impacted by the recession, the recruitment process outsourcing (RPO) has been more resilient, partly through the ability of RPO to reduce cost and partly through the extension of RPO capability into new areas such as internal recruiting.

    This market analysis covers:

    • Changing shape of RPO services
    • Market size and growth
    • Customer requirements
    • Vendor market shares
    • Vendor offerings and delivery
    • Use of technology and partners
    • Vendor challenges and success factors.

  • ACS - WAHA Services

    May 2009 | Vendor Analysis by Jeff Selub

    Analyzes ACS' offerings and capabilities in WAHA services.

  • Convergys - WAHA Services

    May 2009 | Vendor Analysis by Jeff Selub

    Analyzes Convergys' WAHA offerings and capabilities.

  • Sutherland Global Services - WAHA Services

    May 2009 | Vendor Analysis by Jeff Selub

    Analyzes Sutherland Global Services' WAHA offerings and capabilities.

  • TeleTech - WAHA Services

    May 2009 | Vendor Analysis by Jeff Selub

    Analyzes TeleTech's WAHA services offerings and capabilities.

  • BPO Oportunities in U.K. Local Government

    May 2009 | Market Analysis by John Willmott

    The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of the credit crunch and subsequent recession on approaches to service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

  • Intelenet - F&A Outsourcing

    April 2009 | Vendor Analysis by Katharina Grimme

    Analyzes the F&A outsourcing capabilities of Intelenet Global Services.

  • "Ones-to-Watch" Financial Performance Index

    April 2009 | Market Analysis by John Willmott

    Analyzes the quarterly financial performance of BPO and Outsourcing vendors based on their financial performance in Q4 2008.