Browse all reports by date

  • Aon to Acquire Hewitt for $4.9Bn to Increase Global Benefits Capabilities

    July 2010 | Vendor Analysis by Linda Merritt

    With the acquisition of Hewitt, Aon will become the largest HR consulting and outsourcing player globally. Its increased scale, scope and combined strengths will enable Aon to better compete within the fast changing benefits market where several big moves have been made this year, including the merger of Towers Perrin and Watson Wyatt and the acquisition by ACS, a Xerox Company, of ExcellerateHRO.

    In a sense this is a reverse acquisition that recognizes the strength of the Hewitt brand in the new name, Aon Hewitt, and brings over the Hewitt chairman and CEO to manage the business. The combined entity at $4.3bn FY 2009 revenues will be nearly quadruple the size of Aon Consulting with its $1.3bn when added to the larger Hewitt's $3.0bn.

  • Aon to Acquire Hewitt for $4.9Bn to Increase Global Benefits Capabilities

    July 2010 | Nelson-Hall Perspectives by Linda Merritt

    With the acquisition of Hewitt, Aon will become the largest HR consulting and outsourcing player globally. Its increased scale, scope and combined strengths will enable Aon to better compete within the fast changing benefits market where several big moves have been made this year, including the merger of Towers Perrin and Watson Wyatt and the acquisition by ACS, a Xerox Company, of ExcellerateHRO.

    In a sense this is a reverse acquisition that recognizes the strength of the Hewitt brand in the new name, Aon Hewitt, and brings over the Hewitt chairman and CEO to manage the business. The combined entity at $4.3bn FY 2009 revenues will be nearly quadruple the size of Aon Consulting with its $1.3bn when added to the larger Hewitt's $3.0bn.

  • HCL Technologies Invests into Continental Europe

    July 2010 | Nelson-Hall Perspectives by Rachael Stormonth

    HCL Technologies ('HCL') started its expansion into Europe in 1999. In the following decade, HCL has succeeded in growing its European business to a $700m operation.

    This NelsonHall Perspective briefly outlines the journey HCL has made since 2000, looks at the current nature of its business in Europe and its strategic priorities for future growth, and touches on HCL's core values as these are strongly emphasized by the company.

  • Orange Business Services - Virtual/Cloud Desktop Services

    July 2010 | Vendor Analysis by Dominique Raviart

    Orange Business Services 'IT Plan' offering was launched in 2007. Since its launch and in particular in 2010, a number of IT services vendors have launched managed virtual desktop offerings. However, 'IT Plan' remains the only packaged managed virtual desktop offering identified by NelsonHall as available in the market.

  • Procurement Outsourcing

    July 2010 | Market Analysis by Rachael Stormonth

    NelsonHall's "Procurement Outsourcing" market analysis consists of 122 pages.

    The report identifies buy-side perceptions within procurement organizations concerning the issues they face, their current priorities, and their attitudes towards procurement business process outsourcing (BPO).

    In particular the survey uses buy-side interviewing to identify:

    • The principal sourcing and procurement issues procurement organizations are facing in 2010
    • The major initiatives being planned by organizations to address these issues
    • The levels of success they have achieved in recent initiatives
    • Their attitudes to outsourcing and propensity to outsource, by process area and by spend category
    • Preferred procurement service delivery approaches
    • Cost reduction thresholds and benefits sought from outsourcing
    • Attitudes towards BPO service provision, and vendor selection criteria.

  • Opportunities in Document-Based Communication Services: Federal & Central Government

    July 2010 | Market Analysis by John Willmott

    The purpose of this report is to identify opportunities to integrate outbound and inbound document management processes for federal/central government bodies around communication campaigns, and to identify associated opportunities for outsourcing these document management services either collectively or individually

  • Logica - Learning BPO

    July 2010 | Vendor Analysis by Gary Bragar

    This vendor assessment focuses on the learning BPO (LBPO) services provided by Logica. The U.K. is Logica's largest LBPO market. Logica also delivers sizeable learning services in the Nordics, France, Germany and the Netherlands, supported by offshore operations in India and Manila. The U.K. operation, Logica's Human Capital Services (HCS) business unit was created in H1 2008 to enable Logica to leverage learning across all U.K. HRO capabilities.

  • Intrepid Learning Solutions

    July 2010 | Vendor Analysis by Gary Bragar

    This vendor assessment profiles Intrepid's capabilities in Learning BPO.

    Intrepid has been expanding its focus from targeting pure LBPO relationships to targeting longer term project based services. The company has found that there were not enough comprehensive deals within its target market being put out for bid. Approximately 30% of overall revenue is generated by project-based services.

  • Opportunities in Document-Based Communications Services: Financial Services

    July 2010 | Market Analysis by John Willmott

    NelsonHall's market analysis "Opportunities in Document-Based Communications Services: Financial Services" investigates the need for end-to-end integration of outbound and inbound communications processes and the level of intention to outsource these processes within the financial services seector.

  • Steria

    July 2010 | Vendor Analysis by Rachael Stormonth

    NelsonHall's Key Vendor Assessment for Steria consists of 63 pages.

    Steria continues to work on transforming itself from a group with a set of local operations that have different service offerings (e.g. Germany does only consulting and systems integration, France is slim on consulting and has no experience with offshore and BPO,) into a more coherent international company. This includes work on aligning best practices, methodologies and tools across countries with a specific focus on sharing offshoring experience from Xansa with other parts of the business.

    In terms of global delivery, Steria continues its efforts to build an integrated global delivery organization involving India, Poland and Morocco.