Browse all reports by title

  • 2006 F&A Outsourcing Predictions

    March 2006 | Market Analysis by John Willmott

    NelsonHall has published its F&A Outsourcing market predictions for 2006.

    These predictions are based on a combination of contract analysis and an extensive buyer research program and cover:

    • The pattern of take-up of F&A outsourcing services by industry sector over the period 2006-2008
    • Changes in patterns of F&A outsourcing service delivery
    • The role of technology in F&A outsourcing service adoption.

  • 2006 Predictions for HR Outsourcing

    December 2005

    NelsonHall has published its predictions for the development of the HR outsourcing industry during 2006. NelsonHall has published its predictions for the development of the HR outsourcing industry during 2006.

  • Abbey Life - Life & Pensions BPO

    November 2002 | Case Study by Paul Connolly

    NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.

    This case study identifies:

    • The business challenges faced by Abbey Life
    • The sourcing options considered by Abbey Life
    • Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
    • The changes in service levels actually achieved through adoption of BPO.

    This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Abbey Life - Policy Administration Services

    August 2005 | Case Study by John Willmott

    NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.

    The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.

  • Abbey National - BPO Presentation

    December 2002 | Case Study by Paul Connolly

    A case study illustrating the use of business process outsourcing within Abbey National.

    This presentation is reproduced within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Accenture

    August 2008 | Vendor Analysis by Rachael Stormonth

    This vendor assessment for Accenture consists of 90 pages.

    Given the company's above-average revenue growth in fiscal 2007 and in fiscal 2008 year to date, which the company also expects to continue into fiscal 2009, the consistency of Accenture's value proposition and marketing position is unsurprising.

  • Accenture BPO Services - Mid-Market HR Outsourcing

    September 2006 | Vendor Analysis by John Willmott

    Analyzes the mid-market HR outsourcing capabilities of Accenture, which is a separate business unit from Accenture HR Services.

  • Accenture Finance Solutions

    August 2005 | Vendor Analysis by Helen Neale

    Analyzes Accenture's F&A capabilities in finance & accounting outsourcing.

  • Accenture Finance Solutions

    November 2003 | Vendor Analysis by Helen Neale

    Profiles Accenture's activities in finance & accounting outsourcing services through Accenture Finance Solutions.

  • Accenture HR Services

    July 2004 | Vendor Analysis by Helen Neale

    An assessment of Accenture HR Services published in conjunction with NelsonHall's HR Outsourcing market analysis and covering Accenture HR Services':

    • Organizational structure
    • Target markets and contracts
    • Key offerings
    • Strategy
    • Strengths & weaknesses and outlook.