Browse latest reports by title
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Abbey Life - Life & Pensions BPO
November 2002 | Case Study by Paul Connolly
NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.
This case study identifies:
- The business challenges faced by Abbey Life
- The sourcing options considered by Abbey Life
- Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
- The changes in service levels actually achieved through adoption of BPO.
This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.
To order, please download the following:
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Abbey Life - Policy Administration Services
August 2005 | Case Study by John Willmott
NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.
The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.
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Abbey National - BPO Presentation
December 2002 | Case Study by Paul Connolly
A case study illustrating the use of business process outsourcing within Abbey National.
This presentation is reproduced within Package 1 of NelsonHall's BPO & Outsourcing subscription service.
To order, please download the following:
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Accenture
August 2008 | Vendor Analysis by Rachael Stormonth
This vendor assessment for Accenture consists of 90 pages.
Given the company's above-average revenue growth in fiscal 2007 and in fiscal 2008 year to date, which the company also expects to continue into fiscal 2009, the consistency of Accenture's value proposition and marketing position is unsurprising.
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Accenture BPO Services - Mid-Market HR Outsourcing
September 2006 | Vendor Analysis by John Willmott
Analyzes the mid-market HR outsourcing capabilities of Accenture, which is a separate business unit from Accenture HR Services.
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Accenture HR Services Multi-Process HRO
January 2007 | Vendor Analysis by Helen Neale
Analyzes Accenture's offerings and capabilities in multi-process HR outsourcing.
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Accenture HR Services Multi-Process HR Outsourcing
September 2006 | Vendor Analysis by Helen Neale
This assessment reflects Accenture HR Services' adoption of a second-generation approach to multi-process HR outsourcing based on standardized process/platform building blocks and increased offshore service delivery.
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Accenture - Remote Infrastructure Management
November 2007 | Vendor Analysis by Katy Ring
Analyzes the offerings and capabilities of Accenture in remote infrastructure management.
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Accenture - Software Testing
September 2008 | Vendor Analysis by Dominique Raviart
Historically, Accenture provided testing services embedded within its operating groups (i.e; industry verticals). In the early 2000s Accenture created a testing practice out of those loosely connected testing personnel, known as Accenture Test Services (ATS).
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ACS
December 2007 | Vendor Analysis by Eamonn Kennedy
ACS has a stated goal of generating annual revenues of $10Bn by the end of FY 2010 as part of its 'X10' program. This growth rate is not unrealistic considering that ACS has achieved a CAGR of 21% between FYs 2001 and 2006, and growth is likely to be fuelled by acquisition, possibly including in Europe.
This key vendor assessment for ACS consists of 67 pages.
