Browse latest reports by title

  • Abbey Life - Life & Pensions BPO

    November 2002 | Case Study by Paul Connolly

    NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.

    This case study identifies:

    • The business challenges faced by Abbey Life
    • The sourcing options considered by Abbey Life
    • Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
    • The changes in service levels actually achieved through adoption of BPO.

    This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Abbey Life - Policy Administration Services

    August 2005 | Case Study by John Willmott

    NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.

    The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.

  • Abbey National - BPO Presentation

    December 2002 | Case Study by Paul Connolly

    A case study illustrating the use of business process outsourcing within Abbey National.

    This presentation is reproduced within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Accenture

    August 2008 | Vendor Analysis by Rachael Stormonth

    This vendor assessment for Accenture consists of 90 pages.

    Given the company's above-average revenue growth in fiscal 2007 and in fiscal 2008 year to date, which the company also expects to continue into fiscal 2009, the consistency of Accenture's value proposition and marketing position is unsurprising.

  • Accenture BPO Services - Mid-Market HR Outsourcing

    September 2006 | Vendor Analysis by John Willmott

    Analyzes the mid-market HR outsourcing capabilities of Accenture, which is a separate business unit from Accenture HR Services.

  • Accenture HR Services Multi-Process HRO

    January 2007 | Vendor Analysis by Helen Neale

    Analyzes Accenture's offerings and capabilities in multi-process HR outsourcing.

  • Accenture HR Services Multi-Process HR Outsourcing

    September 2006 | Vendor Analysis by Helen Neale

    This assessment reflects Accenture HR Services' adoption of a second-generation approach to multi-process HR outsourcing based on standardized process/platform building blocks and increased offshore service delivery.

  • Accenture - Remote Infrastructure Management

    November 2007 | Vendor Analysis by Katy Ring

    Analyzes the offerings and capabilities of Accenture in remote infrastructure management.

  • Accenture - Software Testing

    September 2008 | Vendor Analysis by Dominique Raviart

    Historically, Accenture provided testing services embedded within its operating groups (i.e; industry verticals). In the early 2000s Accenture created a testing practice out of those loosely connected testing personnel, known as Accenture Test Services (ATS).

  • ACS

    December 2007 | Vendor Analysis by Eamonn Kennedy

    ACS has a stated goal of generating annual revenues of $10Bn by the end of FY 2010 as part of its 'X10' program. This growth rate is not unrealistic considering that ACS has achieved a CAGR of 21% between FYs 2001 and 2006, and growth is likely to be fuelled by acquisition, possibly including in Europe.

    This key vendor assessment for ACS consists of 67 pages.