Case studies
Browse all case studies
-
Landesbank Berlin - HR Outsourcing
August 2008 | Case Study by Katharina Grimme
This case study analyzes the outsourcing of HR functions by Landesbank Berlin.
-
NS&I: Outsourcing of Banking Processes
July 2008 | Case Study by Katharina Grimme
This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).
The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.
-
BPO Contract Termination
May 2007
Provides best practice guidelines for BPO contract terminations.
The guidelines cover:
- Reasons for contract termination planning
- BPO contract termination frameworks
- Categories of termination
- Common termination requirements
- Recommendations.
-
BPO Negotiations in Indirect Procurement
December 2006 | Case Study by Rachael Stormonth
Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.
Areas covered include:
- Understanding reasons for outsourcing
- Typical pricing mechanisms
- Intellectual property issues
- Use of SLAs
- Common areas for dispute.
-
Indirect Procurement: BPO Negotiations
December 2006 | Case Study by Rachael Stormonth
Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.
Areas covered include:
- Understanding reasons for outsourcing
- Typical pricing mechanisms
- Intellectual property issues
- Use of SLAs
- Common areas for dispute.
-
FranklinCovey
November 2005 | Case Study by Rachael Stormonth
A case study of the outsourcing of its sales contact center and warehousing services by FranklinCovey.
-
NHS Shared Business Services
November 2005 | Case Study by Rachael Stormonth
A case study of the NHS Shared Financial Services initiative, involving the outsourcing of F&A services across health authorities.
-
Old Mutual Financial Network
November 2005 | Case Study by Rachael Stormonth
Analyzes the life policy BPO contract between TAG, now owned by Perot Systems, and Old Mutual Financial Network.
-
Austrian Air: Revenue Accounting Services
October 2005 | Case Study by Rachael Stormonth
This case study examines the outsourcing of its passenger revenue accounting services to AFS - a Tata Consultancy Services subsidiary - by Austrian Air.
-
Barrow-in-Furness Borough Council
September 2005 | Case Study by Rachael Stormonth
This case study analyzes the revenues & benefits administration services contract between Barrow-in-Furness Borough Council and Liberata.