Browse all market analyses by date

  • BPO Opportunities in U.S. State Government

    January 2012 | Market Analysis by Sarah Burnett

    The purpose of this study "BPO Opportunities in U.S. State Government" is to identify the challenges faced by U.S. state governments in the face of a continuing budget deficit crisis and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of budget cuts and rising costs on service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

    NelsonHall's "BPO Opportunities in U.S. State Government" market assessment report is designed for:

    • Sourcing managers investigating sourcing developments within the U.S. state government sector
    • Marketing, sales and business managers developing strategies to target service opportunities within the U.S. State government BPO market
    • Financial analysts specializing in the support services sector.

  • Financial Industry Indian Captives Assessment and Forecast

    January 2012 | Market Analysis by Andy Efstathiou

    NelsonHall's "Financial Industry Indian Captives Assessment and Forecast" identifies and analyzes current strategies, operations, services, and client demand for financial industry captive BPO services providers based in India.

    In particular, the study uses captive interviewing to establish:

    • Organization structure, governance, services provided, clients served, and initiatives
    • The issues and challenges faced by captive organizations overall and by service function
    • Satisfaction with current service provisioning and strategy
    • Future plans for operations.

    NelsonHall's 'Financial Industry Indian Captives Assessment and Forecast' report is designed for executives who are:

    • Developing strategies to target the offshore services delivery market
    • Seeking an understanding of India based captive services development
    • Investigating acquisition opportunities of India based captive organizations.

    The geographic scope of the study is India-based operations delivering services globally.

  • ITO Index - January 2012

    January 2012 | Market Analysis by Dominique Raviart

    NelsonHall's quarterly review of the state of the global ITO market based on developments in ITO contract TCV.

    Reviews ITO contract activity in 2011.

  • Software Testing Assessment and Forecast

    January 2012 | Market Analysis by Dominique Raviart

    NelsonHall's Software Testing market analysis consists of 89 report/presentation slides and analyzes the global software testing market.

    The "Software Testing Assessment and Forecast" report covers:

    • Changing Shape of Software Testing
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Landscape and Market Shares
    • Vendor Offerings and Delivery Capabilities
    • Vendor Targeting
    • Vendor Challenges and Success Factors
    • The Future of Software Testing.

  • Targeting WAHA Services

    January 2012 | Market Analysis by Thomas Whittle

    NelsonHall's "Targeting WAHA Services" market analysis analyzes the global work-at-home agent services market and consists of 102 report/presentation pages.

    "Targeting WAHA Services" covers:

    • Changing Shape of the WAHA Market
    • Customer Requirements
      • WAHA Market Drivers & Inhibitors
      • WAHA Market Segmentation
      • Examples of WAHA Contracts
      • Application & Benefits of WAHA
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery
      • Delivery Summary for 10 Leading WAHA Vendors
      • Recruitment & Agent Models
      • Agent Training, Supervision & Deployment
      • Security
    • Critical Success Factors.

  • HR Outsourcing Confidence Index: December 2011

    December 2011 | Market Analysis by Amy Gurchensky

    NelsonHall's "HR Outsourcing Confidence Index" is a quarterly Index reflecting changes in business confidence within the HR outsourcing community.

    The HRO Confidence Index indicates:

    • Overall changes in confidence within the HR Outsourcing industry
    • HR outsourcing revenue and pipeline growth by quarter
    • Revenue growth expectations for the coming year
    • Factors that are influencing change in HR outsourcing demand
    • Contract characteristics showing high acceptance

  • Targeting U.S. Healthcare Revenue Cycle Management

    November 2011 | Market Analysis by Charles Juniper

    NelsonHall's "Targeting U.S. Healthcare Revenue Cycle Management" market analysis consists of 37 report/presentation slides.

    The market analysis provides a detailed segmentation of buyer needs and covers:

    • Changing Shape of U.S. Healthcare Revenue Cycle Management BPO
    • Market Factors Affecting the U.S. Healthcare Provider Market
    • Buy-Side Requirements & Market Segmentation
    • Market Size & Growth
    • Vendor Offerings & Capabilities
    • Challenges & Success Factors.

  • Document Management Market Forecast: 2011-2015

    November 2011 | Market Analysis by Rachael Stormonth

    This market size and forecast report provides extensive market sizing and forecasting for document management outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal document management services including managed print services (MPS), inbound document processing, outbound transactional processing, and print management.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Procurement BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by Rachael Stormonth

    This market size and forecast report provides extensive market sizing and forecasting for procurement outsourcing, including identification of the market shares of vendors by geography.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Continental Europe BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 95 pages. It provides extensive market sizing and forecasting of the Continental Europe BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

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