Browse all market analyses by date

  • Banking BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by Andy Efstathiou

    This market size and forecast report consists of 75 pages. It provides extensive market sizing and forecasting for banking industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal banking industry-specific services including payments processing, mortgage processing, core banking, and securities processing.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Insurance BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by Charles Juniper

    This market size and forecast report consists of 70 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • BPO Delivery from the Philippines

    August 2010 | Market Analysis by Mark Dale

    The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.

    However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.

  • Global IT Outsourcing Market Forecast: 2010-2014

    August 2010 | Market Analysis by Dominique Raviart

    The purpose of NelsonHall's "Global IT Outsourcing Market Forecast: 2010-2014" is to provide vendors and users with a market forecast of the global IT outsourcing (ITO) market by geography and service type.

  • Procurement Outsourcing

    July 2010 | Market Analysis by Rachael Stormonth

    NelsonHall's "Procurement Outsourcing" market analysis consists of 122 pages.

    The report identifies buy-side perceptions within procurement organizations concerning the issues they face, their current priorities, and their attitudes towards procurement business process outsourcing (BPO).

    In particular the survey uses buy-side interviewing to identify:

    • The principal sourcing and procurement issues procurement organizations are facing in 2010
    • The major initiatives being planned by organizations to address these issues
    • The levels of success they have achieved in recent initiatives
    • Their attitudes to outsourcing and propensity to outsource, by process area and by spend category
    • Preferred procurement service delivery approaches
    • Cost reduction thresholds and benefits sought from outsourcing
    • Attitudes towards BPO service provision, and vendor selection criteria.

  • Opportunities in Document-Based Communication Services: Federal & Central Government

    July 2010 | Market Analysis by John Willmott

    The purpose of this report is to identify opportunities to integrate outbound and inbound document management processes for federal/central government bodies around communication campaigns, and to identify associated opportunities for outsourcing these document management services either collectively or individually

  • Opportunities in Document-Based Communications Services: Financial Services

    July 2010 | Market Analysis by John Willmott

    NelsonHall's market analysis "Opportunities in Document-Based Communications Services: Financial Services" investigates the need for end-to-end integration of outbound and inbound communications processes and the level of intention to outsource these processes within the financial services seector.

  • ITO Index: July 2010

    July 2010 | Market Analysis by Dominique Raviart

    Analyzes ITO contract activity and developments anticipated for 2010.

  • HR Issues & Outsourcing Intentions - 2010

    June 2010 | Market Analysis by Linda Merritt

    NelsonHall's "HR Issues & Outsourcing Intentions" market analysis is based on interviews with buy-side executives and consists of 176 pages.The purpose of the report is to identify the current issues with HR services, the initiatives planned in response to these issues, and organizations' planned use of HR outsourcing in 2010.

    The principal objectives of the report are:

    • To identify the key issues faced by HR departments in HR service delivery and initiatives planned in response to these issues both overall and by individual HR service
    • To identify satisfaction with current HR service delivery
    • To identify current and planned use of HR outsourcing by HR service line
    • To identify expectations from HR outsourcing, including benefits sought and attitudes towards use of hosted HR platforms and offshore service delivery.

  • Role of Insurance Shared Services in 2010

    June 2010 | Market Analysis by Charles Juniper

    The purpose of the "Role of Insurance Shared Services in 2010" report is to identify attitudes towards the use of internal shared services within the insurance sector, including service extensions and planned outsourcing of the centers.

    The objectives of the report are to identify:

    • Key insurance shared services issues and initiatives, including issues in supporting the parent organization and fellow subsidiaries, and the level of cost savings sought in 2010
    • Satisfaction with shared service centers, including satisfaction by service type, and improvement initiatives planned
    • Planned extension to use of shared service centers
    • Contractual mechanisms used, including identification of plans to commercialize internal shared service operations
    • Planned outsourcing or divestment of shared services operations.

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