Browse all market analyses by name

  • "Ones-to-Watch" Financial Performance Index

    April 2009 | Market Analysis by John Willmott

    Analyzes the quarterly financial performance of BPO and Outsourcing vendors based on their financial performance in Q4 2008.

  • "Ones-to-Watch" Webcast; December 2010

    December 2010 | Market Analysis by John Willmott

    Analyzes the financial performance of the leading vendors and identifies the "ones-to-watch" in terms of current financial metrics.

    As well as identifying the high-performance vendors, the "ones-to-watch" scoring can be used by organizations to identify early warnings regarding suppliers that are likely to change hands as a result of low financial performance.

  • 2006 F&A Outsourcing Predictions

    March 2006 | Market Analysis by John Willmott

    NelsonHall has published its F&A Outsourcing market predictions for 2006.

    These predictions are based on a combination of contract analysis and an extensive buyer research program and cover:

    • The pattern of take-up of F&A outsourcing services by industry sector over the period 2006-2008
    • Changes in patterns of F&A outsourcing service delivery
    • The role of technology in F&A outsourcing service adoption.

  • 2006 Predictions for HR Outsourcing

    December 2005

    NelsonHall has published its predictions for the development of the HR outsourcing industry during 2006. NelsonHall has published its predictions for the development of the HR outsourcing industry during 2006.

  • A Revised Forecast of Specialist Software Testing Spending

    June 2009 | Market Analysis by Dominique Raviart

    This analysis provides a revised forecast for specialist software testing services in response to the impact of the current economic environment of software development and hence and software testing.

  • Analysis of Convergys Contract with U.S. Postal Service

    February 2003 | Market Analysis by Paul Connolly

    NelsonHall has published an analysis of Convergys' customer management services contract win with the U.S. Postal Service.

    The analysis stresses the importance of full life-cycle capability in customer management services.

  • Analysis of South Africa as a BPO Delivery Location

    May 2011 | Market Analysis by John Willmott

    The purpose of this report is to assess the role of South Africa as a BPO delivery location for international companies.

    The objectives of the report are to identify:

    • The experience of organisations that use South Africa for international BPO service delivery
    • The drivers for use of South Africa for delivery of BPO services for both contact centre services and for financial industry-specific & back-office services
    • The profile of companies using South Africa BPO service delivery by industry sector
    • The profile of international service delivery from South Africa by service type
    • The benefits sought from South African service delivery and the profile of benefits achieved
    • The delivery cost structure associated with South Africa, including details of government incentives.

  • Application Management - July 2003

    July 2003 | Market Analysis by John Willmott

    Use of application management has traditionally been driven by the need for radically different in-house resourcing levels and skill profiles in the face of major new system developments.

    However, new system development is now financially constrained and typically more incremental in approach than previously and this is having an impact on both the level and nature of the application management market.

    Managers involved in targeting the application management market will need to adjust to these changes and should understand:

    • How have the expectations from application management services changed over the past year?
    • What benefits are clients now seeking from application management services?
    • How do user requirements and expectations differ by industry sector?
    • How have contractual and sourcing expectations changed in the face of increasing user demands?
    • What selection criteria will clients use in choosing suppliers of application management?
    • What vendor capabilities are now needed for success?
    • Where are the new service opportunities?
    • How are our competitors addressing these opportunities?

    NelsonHall's "Application Management Services" Market Assessment Report will help you to answer these questions. It is a current view that will assist you in developing your strategy to address emerging application management opportunities.

  • Application Management Assessment and Forecast

    July 2008 | Market Analysis by Dominique Raviart

    The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.

    Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.

  • Application Management Services

    January 2003 | Market Analysis by John Willmott

    Application management has in the past been primarily concerned with cost-effectively freeing management from concerns regarding largely static applications.

    However, there are now increased pressures on the delivery of application management services. At the same time that demands for greater cost-effectiveness have intensified so has the need for more varied and proactive management of the application portfolio.

    Managers involved in targeting the application management market will need to adjust to these changes and should understand:

    • How have the expectations from application management services changed over the past year?
    • What benefits are clients now seeking from application management services?
    • How do user requirements and expectations differ by industry sector?
    • How have contractual and sourcing expectations changed in the face of increasing user demands?
    • What selection criteria will clients use in choosing suppliers of application management?
    • What vendor capabilities are now needed for success?
    • Where are the new service opportunities?
    • How are our competitors addressing these opportunities?

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