Browse all market analyses by name

  • 2006 F&A Outsourcing Predictions

    March 2006 | Market Analysis by John Willmott

    NelsonHall has published its F&A Outsourcing market predictions for 2006.

    These predictions are based on a combination of contract analysis and an extensive buyer research program and cover:

    • The pattern of take-up of F&A outsourcing services by industry sector over the period 2006-2008
    • Changes in patterns of F&A outsourcing service delivery
    • The role of technology in F&A outsourcing service adoption.

  • 2006 Predictions for HR Outsourcing

    December 2005

    NelsonHall has published its predictions for the development of the HR outsourcing industry during 2006. NelsonHall has published its predictions for the development of the HR outsourcing industry during 2006.

  • Analysis of Convergys Contract with U.S. Postal Service

    February 2003 | Market Analysis by Paul Connolly

    NelsonHall has published an analysis of Convergys' customer management services contract win with the U.S. Postal Service.

    The analysis stresses the importance of full life-cycle capability in customer management services.

  • Application Management Assessment and Forecast

    July 2008 | Market Analysis by Dominique Raviart

    The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.

    Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.

  • Application Management - July 2003

    July 2003 | Market Analysis by John Willmott

    Use of application management has traditionally been driven by the need for radically different in-house resourcing levels and skill profiles in the face of major new system developments.

    However, new system development is now financially constrained and typically more incremental in approach than previously and this is having an impact on both the level and nature of the application management market.

    Managers involved in targeting the application management market will need to adjust to these changes and should understand:

    • How have the expectations from application management services changed over the past year?
    • What benefits are clients now seeking from application management services?
    • How do user requirements and expectations differ by industry sector?
    • How have contractual and sourcing expectations changed in the face of increasing user demands?
    • What selection criteria will clients use in choosing suppliers of application management?
    • What vendor capabilities are now needed for success?
    • Where are the new service opportunities?
    • How are our competitors addressing these opportunities?

    NelsonHall's "Application Management Services" Market Assessment Report will help you to answer these questions. It is a current view that will assist you in developing your strategy to address emerging application management opportunities.

  • Application Management Services

    January 2003 | Market Analysis by John Willmott

    Application management has in the past been primarily concerned with cost-effectively freeing management from concerns regarding largely static applications.

    However, there are now increased pressures on the delivery of application management services. At the same time that demands for greater cost-effectiveness have intensified so has the need for more varied and proactive management of the application portfolio.

    Managers involved in targeting the application management market will need to adjust to these changes and should understand:

    • How have the expectations from application management services changed over the past year?
    • What benefits are clients now seeking from application management services?
    • How do user requirements and expectations differ by industry sector?
    • How have contractual and sourcing expectations changed in the face of increasing user demands?
    • What selection criteria will clients use in choosing suppliers of application management?
    • What vendor capabilities are now needed for success?
    • Where are the new service opportunities?
    • How are our competitors addressing these opportunities?

  • Asia Pac Banking Process Outsourcing Assessment and Forecast

    December 2008 | Market Analysis by Andy Efstathiou

    This report consists of 85 report/presentation slides.

    The market for industry-specific BPO in the banking sector in Asia Pacific is showing increased growth as banks in the mature economies seek improved cost-effectiveness and as banks in the emerging economies seek the means to introduce new bank products.

  • Assessing End User Workplace Services

    February 2008 | Market Analysis by Katy Ring

    This assessment consists of 57 slides and covers:

    • Changing shape of end user workplace services
    • Customer requirements
    • Impact of virtualization on the end user workplace services market
    • Market size and growth
    • Vendor market shares
    • Vendor offerings and targeting
    • Remote delivery and field service support
    • Challenges and success factors.

  • Assessing Remote Infrastructure Management

    November 2007 | Market Analysis by Katy Ring

    An assessment of the emerging remote infrastructure management services (RIM) market.

    The assessment consists of 60 slides covering:

    • Customer requirements, including the drivers and benfits of RIM adoption
    • The impact of remote infrastructure management on the traditional IT infrastructure services market
    • Market size and growth
    • Vendor revenues and market shares by service type and geography
    • Vendor offerings and targeting
    • Challenges and success factors
    • The evolution of the RIM market.

  • Banking Industry Indian Captives Assessment & Forecast

    October 2007 | Market Analysis by Andy Efstathiou

    This study assesses the state of development of Indian captives in the banking industry, identifying the level of maturity reached by the industry as a whole and by the leading captives serving banking parents.

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