Browse latest market analyses by name

  • Application Management Assessment and Forecast

    July 2008 | Market Analysis by Dominique Raviart

    The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.

    Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.

  • Asia Pac Banking Process Outsourcing Assessment and Forecast

    December 2008 | Market Analysis by Andy Efstathiou

    This report consists of 85 report/presentation slides.

    The market for industry-specific BPO in the banking sector in Asia Pacific is showing increased growth as banks in the mature economies seek improved cost-effectiveness and as banks in the emerging economies seek the means to introduce new bank products.

  • Assessing End User Workplace Services

    February 2008 | Market Analysis by Katy Ring

    This assessment consists of 57 slides and covers:

    • Changing shape of end user workplace services
    • Customer requirements
    • Impact of virtualization on the end user workplace services market
    • Market size and growth
    • Vendor market shares
    • Vendor offerings and targeting
    • Remote delivery and field service support
    • Challenges and success factors.

  • Assessing Remote Infrastructure Management

    November 2007 | Market Analysis by Katy Ring

    An assessment of the emerging remote infrastructure management services (RIM) market.

    The assessment consists of 60 slides covering:

    • Customer requirements, including the drivers and benfits of RIM adoption
    • The impact of remote infrastructure management on the traditional IT infrastructure services market
    • Market size and growth
    • Vendor revenues and market shares by service type and geography
    • Vendor offerings and targeting
    • Challenges and success factors
    • The evolution of the RIM market.

  • Banking Industry Indian Captives Assessment & Forecast

    October 2007 | Market Analysis by Andy Efstathiou

    This study assesses the state of development of Indian captives in the banking industry, identifying the level of maturity reached by the industry as a whole and by the leading captives serving banking parents.

  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.

  • BPO Opportunities for Audit Firms

    August 2006 | Market Analysis by John Willmott

    BPO Market Opportunities for Audit Firms analyzes:

    • The BPO services currently offered by accounting and audit firms
    • The principal BPO opportunities for audit firms acting independently
    • The partnering opportunities for audit firms with BPO firms.

  • BPO Opportunities in Banking During 2009

    October 2008 | Market Analysis by John Willmott

    The banks have been at the forefront of the credit crunch and this has resulted in the failure and merger of a number of banks and a widespread recapitalization of other banks.

    This report, consisting of 88 pages, identifies the business issues now faced by the banks, their key initiatives for the remainder of 2008 and 2009, and the nature of the resulting BPO opportunities.

  • BPO Opportunities in Energy & Utilities Sector

    August 2007 | Market Analysis by John Willmott

    Organizations in the energy & utilities sector face demand fluctuations and high cost pressure, both major drivers for BPO.

    This analysis of the energy & utilities sector includes identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • BPO Opportunities in Healthcare & Pharmaceuticals Sector During 2009

    January 2009 | Market Analysis by John Willmott

    This market analysis, consisting of 79 pages, identifies the business issues now faced by healthcare & pharmaceutical companies, and their key business initiatives and BPO buying intentions for 2009.

    Even prior to the credit crunch, both pharmaceutical companies and healthcare providers recognized the need to reduce their cost-to-serve, and in particular their SG&A costs, and major pharmaceutical companies had already begun outsourcing their F&A, HR, and indirect procurement functions to reduce their overhead costs.

    The report is one of a series covering BPO opportunities in 2009 from an industry sector perspective.

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