Browse latest market analyses by name

  • "Ones-to-Watch" Financial Performance Index

    April 2009 | Market Analysis by John Willmott

    Analyzes the quarterly financial performance of BPO and Outsourcing vendors based on their financial performance in Q4 2008.

  • "Ones-to-Watch" Webcast; December 2010

    December 2010 | Market Analysis by John Willmott

    Analyzes the financial performance of the leading vendors and identifies the "ones-to-watch" in terms of current financial metrics.

    As well as identifying the high-performance vendors, the "ones-to-watch" scoring can be used by organizations to identify early warnings regarding suppliers that are likely to change hands as a result of low financial performance.

  • A Revised Forecast of Specialist Software Testing Spending

    June 2009 | Market Analysis by Dominique Raviart

    This analysis provides a revised forecast for specialist software testing services in response to the impact of the current economic environment of software development and hence and software testing.

  • Analysis of South Africa as a BPO Delivery Location

    May 2011 | Market Analysis by John Willmott

    The purpose of this report is to assess the role of South Africa as a BPO delivery location for international companies.

    The objectives of the report are to identify:

    • The experience of organisations that use South Africa for international BPO service delivery
    • The drivers for use of South Africa for delivery of BPO services for both contact centre services and for financial industry-specific & back-office services
    • The profile of companies using South Africa BPO service delivery by industry sector
    • The profile of international service delivery from South Africa by service type
    • The benefits sought from South African service delivery and the profile of benefits achieved
    • The delivery cost structure associated with South Africa, including details of government incentives.

  • Application Management Assessment and Forecast

    July 2008 | Market Analysis by Dominique Raviart

    The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.

    Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.

  • Asia Pac Banking Process Outsourcing Assessment and Forecast

    December 2008 | Market Analysis by Andy Efstathiou

    This report consists of 85 report/presentation slides.

    The market for industry-specific BPO in the banking sector in Asia Pacific is showing increased growth as banks in the mature economies seek improved cost-effectiveness and as banks in the emerging economies seek the means to introduce new bank products.

  • Assessing End User Workplace Services

    February 2008 | Market Analysis by NelsonHall ITO Analyst

    This assessment consists of 57 slides and covers:

    • Changing shape of end user workplace services
    • Customer requirements
    • Impact of virtualization on the end user workplace services market
    • Market size and growth
    • Vendor market shares
    • Vendor offerings and targeting
    • Remote delivery and field service support
    • Challenges and success factors.

  • Assessing Remote Infrastructure Management

    November 2007 | Market Analysis by NelsonHall ITO Analyst

    An assessment of the emerging remote infrastructure management services (RIM) market.

    The assessment consists of 60 slides covering:

    • Customer requirements, including the drivers and benfits of RIM adoption
    • The impact of remote infrastructure management on the traditional IT infrastructure services market
    • Market size and growth
    • Vendor revenues and market shares by service type and geography
    • Vendor offerings and targeting
    • Challenges and success factors
    • The evolution of the RIM market.

  • BPO & Captive Service Delivery from South Africa

    May 2011 | Market Analysis by John Willmott

    Contains the slides from NelsonHall's "BPO & Captive Service Delivery from South Africa" webinar in May 2011.

    The presentation includes:

    • An overview of the role of South African BPO & captive service delivery
    • A case study of outsourced contact centre operations
    • Case study of Shell's captive supporting its Continental European operations.

  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.

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