NelsonHall Partners with Outsourcing Institute forming BPO SIG for Buy-Side Organizations
NelsonHall has partnered with the Outsourcing Institute (OI) forming a BPO Special Interest Group (SIG) to provide BPO information in support of OI's buy-side members.
The BPO SIG will provide the latest and greatest research on the BPO industry covering the many practice areas within BPO such as human resources, recruitment, procurement, finance & accounting, and knowledge process outsourcing, to name a few.
This go-to hub for BPO content, education and networking within the industry, will be chaired by NelsonHall CEO John Willmott and overseen by a Buyer Advisory Committee comprised of 15 experienced outsourcing buyers to address the needs and concerns of members. The group will also feature interactive discussion forums, video content, "Ask the Expert" function for any BPO related questions, event listings, and frequently updated featured content.
The BPO SIG aims to assist buy-side organizations in understanding the current reality of BPO and how BPO is developing. We will try to avoid the industry hype and separate what's real from surreal yet showcase developments and the new patterns of service delivery and capability that are emerging.
Accordingly, we would like to encourage organizations to participate. If you have particular issues that you would like to see addressed, please let me know and we'll endeavour to provide some answers and separate reality from wishful thinking. John Willmott
FSO Knowledge Xchange
FSO Knowledge Xchange (FSOkx) is BtoB media and research company serving Banking, Insurance, and Capital Market industry worldwide. It provides information and knowledge about all segments within Financial Services industry with a special focus on functions moving towards alternate business models. FSO Knowledge Xchange's portal www.FSOkx.com features latest news and views, market research, deals and analytics, case studies, white papers, and marketplace for financial services decision makers.
FSO Knowledge Xchange platform empowers executives from financial services industry with the relevant and timely knowledge that helps in leading their organizations towards global competitiveness. FSOkx conducts and promotes world-leading conferences, provides training and education, and forms leadership councils that facilitate the key decision making process of the senior level executives.
NOA - The National Outsourcing Association
As Research and Analysis Services Partner to the National Outsourcing Association (NOA), NelsonHall assists the NOA's buy-side member companies to understand the real nature of BPO and ITO markets, and to arm themselves with vital market intelligence before committing to the major expense of sourcing engagements.
The importance of understanding the dynamics of the market was recently underlined in a study conducted by NelsonHall on behalf of the NOA which showed that no action is taken in 30% of sourcing evaluations. The agreement with NelsonHall will benefit buy-side members of the NOA immediately by enabling sourcing executives to undertake up-front screening and knowledge gathering exercises.
NelsonHall will help NOA members' buy-side sourcing executives understand the key dynamics of each BPO market and its relevance to their own company, before they commit to the major expense of a sourcing engagement. This includes a fuller comprehension of the dominant patterns of service delivery for the service categories under consideration and the implications for investment in existing shared service centers. NOA members will be better able to gauge the realistic level of benefits achievable and how these are achieved, together with the potential risks to avoid.
NelsonHall can provide NOA buy-side members with easy access to its experts and subscription programs on preferential terms. For more information on NelsonHall's relationship with the NOA and the services available to NOA members, please contact:
Paul Connolly at paul.connolly@nelson-hall.com
or call on +44 (0)870 770 5967.
SSON - The Shared Services & Outsourcing Network
NelsonHall has a strategic alliance with The Shared Services & Outsourcing Network (SSON) - a global community of shared services and outsourcing practitioners, providers and advisors.
NelsonHall's partnership with SSON began with Helen Neale, NelsonHall's HR Outsourcing program manager, acting as guest editor for SSON's HR Service Delivery publications for a series of issues beginning September 2008. This brought Helen's unrivalled knowledge of HR outsourcing to SSON members. We have now extended this relationship with SSON into a much wider range of BPO domains. In addition we look forward to bringing the benefits of SSON membership to NelsonHall clients.
Online editor of SSON, Jamie Liddell, a veteran business-to-business reporter and journalist, observes, "Our partnership with NelsonHall is the next step in allowing SSON to develop a complete, 360 degree view of the market space. Bringing in more editorial and value adding content via the inclusion of NelsonHall analysts, industry contacts and overall knowledge of the SS&O space, SSON looks to enhance what is already a formidable resource for the shared services and outsourcing community".
Sarah Clayton, Head of Strategy for SSON adds to this by announcing "the new strategic alliance will benefit all shared services & outsourcing professionals by offering instant access to a wide variety of industry knowledge, tools, resources and latest news via weekly and monthly e-newsletters, video and audio presentations, webinars, live events and SSON's monthly digital publication Shared Services News".
As part of the new value adding partnership, SSON and NelsonHall have put together a guide to use of BPO in a recessionary environment to ensure you bring in the new year with the momentum you need to take on the challenges of tomorrow - visit www.ssonetwork.com or contact Rob Hughes at NelsonHall to find out more.