Browse all Banking Sourcing reports by title

  • Abbey National - BPO Presentation

    December 2002 | Case Study by Paul Connolly

    A case study illustrating the use of business process outsourcing within Abbey National.

    This presentation is reproduced within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Asia Pac Banking Process Outsourcing Assessment and Forecast

    December 2008 | Market Analysis by Andy Efstathiou

    This report consists of 85 report/presentation slides.

    The market for industry-specific BPO in the banking sector in Asia Pacific is showing increased growth as banks in the mature economies seek improved cost-effectiveness and as banks in the emerging economies seek the means to introduce new bank products.

  • Asia Pacific Banking BPO Vendor Landscape

    November 2008 | Vendor Analysis by Andy Efstathiou

    The purpose of this study of 35 pages is to analyze vendor capability in banking BPO services within the Asia Pacific region and to identify options for sourcing managers in addressing this market.

    In particular, the study establishes:

    • Individual vendor banking BPO offerings within the region
    • Vendor banking BPO delivery capability in Asia Pacific
    • Vendor capabilities in Asia Pac Banking BPO processing services
    • Vendor positioning and Asia Pac Banking BPO processing services strategies.

  • Banking Industry Indian Captives Assessment & Forecast

    October 2007 | Market Analysis by Andy Efstathiou

    This study assesses the state of development of Indian captives in the banking industry, identifying the level of maturity reached by the industry as a whole and by the leading captives serving banking parents.

  • BPO & IT Service Opportunities in the Banking Sector 2003

    January 2003 | Market Analysis by John Willmott

    While IT services activity in the banking sector has continued to decline in 2002, business process outsourcing has continued to show strong market growth and this pattern is expected to continue in 2003.

    In order to evaluate this new pattern of opportunity in the banking sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the banking sector?
    • What are the principal IT initiatives planned in the banking sector?
    • How satisfied are banking executives with their current business processes and with their current IT capability?
    • For which applications do banks plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • BPO Opportunities in Banking During 2009

    October 2008 | Market Analysis by John Willmott

    The banks have been at the forefront of the credit crunch and this has resulted in the failure and merger of a number of banks and a widespread recapitalization of other banks.

    This report, consisting of 88 pages, identifies the business issues now faced by the banks, their key initiatives for the remainder of 2008 and 2009, and the nature of the resulting BPO opportunities.

  • BPO Opportunities in the Banking Sector

    August 2007 | Market Analysis by John Willmott

    The banking sector needs to combine the introduction of new high-appeal products with a strong cost improvement focus.

    This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the of the banking sector including identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • BPO Opportunities in the Banking Sector

    August 2005 | Market Analysis by John Willmott

    This market assessment analyzes business issues and BPO purchasing plans in the retail and investment banking sectors.

  • BPO Opportunities in the Banking Sector

    March 2004 | Market Analysis by John Willmott

    This market assessment analyzes the attitudes of banking executives in the U.S. and U.K. towards use of business process outsourcing.

    The assessment includes:

    • Planned BPO purchasing intentions and business initiatives
    • Client requirements, benefits sought and vendor selection criteria
    • Market drivers and inhibitors
    • Changes in attitude towards use of offshore services.

Find out more

To learn more about NelsonHall's services, please contact one of the following NelsonHall relationship managers: