Browse Banking Sourcing reports by date
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ITO in the German Finance Sector: Challenges and Success Factors
August 2008 | Market Analysis by Katharina Grimme
The financial services sector in Germany has experienced significant changes over the past years. This transformation process is characterized by the concentration on core business activities, an increase in cost efficiency and a stronger focus on sales activities. IT has an important role to play in the achievement of these challenges: it must fulfill the requirements of the business operations and take a proactive role in laying the foundations for business innovation. The outsourcing of applications and/or IT processes to a specialist service provider is one strategic sourcing option.
This report is available free-of-charge. To obtain your copy please email Rob Hughes.
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EDS' Retail Banking BPO Offerings in Spain
August 2008 | Vendor Analysis by Andy Efstathiou
EDS' BPO targeting and business strategy in the Spanish banking market is part of its overall Southern European covering Spain, Portugal, Italy, and Greece. The company is targeting medium sized retail banks, with services delivered locally. Over a period of several years, EDS intends to build its portfolio of clients and transition the delivery of services from client dedicated delivery centers to shared service centers of excellence (with each center ultimately specializing in a specific service line, rather than a range of services).
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NS&I: Outsourcing of Banking Processes
July 2008 | Case Study by Katharina Grimme
This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).
The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.
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Cross Border Payment Process Outsourcing Assessment & Forecast
June 2008 | Market Analysis by Andy Efstathiou
This report consists of 78 slides in PowerPoint report presentation format and addresses emerging opportunities in Cross Border Payment Processing outsourcing.
The report covers:
- The changing shape of cross border payments BPO
- Customer requirements
- Impact of SEPA
- Market size & growth
- Vendor market shares
- Challenges and success factors.
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Unisys Offers SEPA Compliant Secure Mandate Management (SMM) Service
May 2008 | Nelson-Hall Perspectives by Andy Efstathiou
Unisys believes the challenge of mandate management in a SEPA system can best be addressed in a shared environment delivered by a 3rd party provider. To address this opportunity Unisys has developed a service offering, Secure Mandate Management (SMM).
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Targeting CMS in Financial Services
March 2008 | Market Analysis by Suvradeep Bhattacharjee
This market analysis of the use of customer management services is published within NelsonHall's CMS program and consists of 51 slides.
The contents include:
- The future of CMS in financial services
- Market size and growth
- Buy-side requirements
- Vendor market shares
- Vendor targeting and service offerings
- Geographic patterns
- Near-shore/offshore delivery
- Critical success factors and vendor positioning.
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Pipal Research: KPO Services
February 2008 | Vendor Analysis by Andy Efstathiou
This analysis of KPO specialist Pipal Research consists of 6 pages.
Pipal Research, founded to offer KPO services that cover the value chain of corporate intelligence, is headquartered in Chicago, Illinois and has delivery centers in India. The company is 51% owned by Firstsource.
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Infosys: KPO
February 2008 | Vendor Analysis by Andy Efstathiou
Infosys' KPO business activity is part of its BPO organization (commenced in 2002, formerly known as Progeon). Infosys has offered knowledge process outsourcing (KPO) services as a standalone activity since 2004.
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TCS: KPO Services
February 2008 | Vendor Analysis by Andy Efstathiou
This assessment analyzes the KPO activities of Tata Consultancy Services (TCS). The acquisition of Nielson's Retail Measurement Services (RMS) KPO center in late 2007, as part of a $1.2Bn outsourcing contract, has expanded TCS KPO activities.
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Knowledge Process Outsourcing (KPO) Assessment & Forecast
February 2008 | Market Analysis by Andy Efstathiou
An analysis of the KPO market covering:
The changing shape of KPO
- Client requirements
- Market size & forecast
- Vendor market shares
- Vendor offerings and target markets
- Challenges and success factors.
This study consists of 96 slides.