Banking Case Studies

Case studies analyze real-life banking process outsourcing engagements, drawing on examples from the banking sector to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived banking process outsourcing to be an appropriate response
  • The scope and form of banking process outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

Browse Banking case studies

  • NS&I: Outsourcing of Banking Processes

    July 2008 | Case Study by Katharina Grimme

    This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).

    The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.

  • National Savings & Investments

    September 2005 | Case Study by John Willmott

    A case study of Siemens Business Services' retail banking BPO contract with National Savings & Investments (NS&I).

    The case study covers:

    • The challenges faced by NS&I
    • The sourcing options considered
    • Supplier selection criteria
    • Making the transition and the introduction of offshore services
    • The governance structure used and the impact on operational control.

  • MIFAS - Offshore FSA-Compliance Processing

    September 2003 | Case Study by Paul Connolly

    This brief case study describes the use of offshore outsourcing in support of FSA-compliance checking of IFAs by Misys Independent Financial Adviser Services (MIFAS).

  • Deutsche Bank - Shared Services for Settlements

    January 2003 | Case Study by Paul Connolly

    NelsonHall has published a case study of the formation of the joint venture between Deutsche Bank and Wall Street Systems to create a "Settlement and Operations Clearing Exchange."

    This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • Key Lessons in BPO Procurement

    December 2002 | Case Study by Paul Connolly

    "Key Lessons in BPO Procurement" is an analysis of successful user BPO procurement behaviour. The study is based on case studies of BPO procurement, including the BBC's procurement of licence collection services and Abbey Life's procurement of life & pensions policy administration services.

    The study provides objective advice and examples of real-life case studies, covering: - Selecting a Sourcing Approach - Selecting a BPO Vendor - Negotiating a BPO Contract - Making the Transition to BPO. The study is available both within NelsonHall's BPO & Outsourcing service or as a stand-alone report. This study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service. To order, please download the following:

Upcoming banking case studies

Financial Services CMS case studies

NelsonHall is currently interested in developing detailed and quantified case studies for financial services organizations that have undertaken customer management services outsourcing. If you are part of a financial services firm that has experience of undertaking customer management services, analytics, or contact center outsourcing, then please contact Andy.

Andy can assist you with queries related to banking processes and in particular in supporting queries relating to the content shown within this program.

To obtain Andy's advice:

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Banking Contracts Database

Track the pattern of banking process outsourcing service adoption in your industry by monitoring contract awards by your peers. Identify who are the successful banking process outsourcing vendors now. Updated monthly - last update December 1, 2008.

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