Browse Banking market analyses by date

  • Financial Industry Indian Captives Assessment and Forecast

    January 2012 | Market Analysis by Andy Efstathiou

    NelsonHall's "Financial Industry Indian Captives Assessment and Forecast" identifies and analyzes current strategies, operations, services, and client demand for financial industry captive BPO services providers based in India.

    In particular, the study uses captive interviewing to establish:

    • Organization structure, governance, services provided, clients served, and initiatives
    • The issues and challenges faced by captive organizations overall and by service function
    • Satisfaction with current service provisioning and strategy
    • Future plans for operations.

    NelsonHall's 'Financial Industry Indian Captives Assessment and Forecast' report is designed for executives who are:

    • Developing strategies to target the offshore services delivery market
    • Seeking an understanding of India based captive services development
    • Investigating acquisition opportunities of India based captive organizations.

    The geographic scope of the study is India-based operations delivering services globally.

  • Banking BPO Market Forecast: 2011-2015

    October 2011 | Market Analysis by Andy Efstathiou

    This market size and forecast report consists of 76 pages. It provides extensive market sizing and forecasting for banking industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal banking industry-specific services including payments processing, mortgage processing, core banking, and securities processing.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Default Management BPO Industry Assessment & Forecast

    August 2011 | Market Analysis by Andy Efstathiou

    The purpose of the "Default Management BPO Industry Assessment & Forecast" is to assist organizations in understanding the market for default management services, primarily in the banking sector:

    The report covers:

    • The changing shape of default management BPO
    • Buy-side requirements
    • Market size & growth
    • Vendor market shares
    • Vendor offerings & targeting
    • Vendor challenges & success factors.

  • BPO Opportunities in Banking: 2011

    March 2011 | Market Analysis by John Willmott

    The "BPO Opportunities in Banking: 2011" market analysis consists of 90 pages.

    The study covers for retail and investment banks their:

    • Key Business Issues & Initiatives, covering the key business issues faced by banks, their business initiatives in response to these issues, and the extent to which BPO has a role in supporting these initiatives
    • Need for New Operating Models, covering levels of satisfaction with current operating models and the extent to which operating model changes are planned by process
    • Planned Use of BPO Services, including BPO purchasing intentions by process
    • Attitudes towards BPO Service Delivery, including attitudes towards service bundling, gainsharing, and offshoring.

  • The Role of Indian Vendors in Banking BPO

    January 2011 | Market Analysis by Andy Efstathiou

    The purpose of this report, consisting of 125 pages, is to assist organizations in achieving greater understanding of the BPO services provided by Indian based BPO vendors to the global banking market.

    The report covers:

    • Segmentation of Banking BPO Services Provided By Indian Vendors
    • Banking BPO Positioning of Indian Vendors
    • Indian BPO Vendor Success Factors
    • Market Development Strategies.
    • Vendor profiles.

    The process scope is banking industry-specific BPO, specifically covering:

    • Core banking
    • Mortgage and loan origination and administration
    • Securities processing
    • Payment processing.

  • Banking BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by Andy Efstathiou

    This market size and forecast report consists of 75 pages. It provides extensive market sizing and forecasting for banking industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal banking industry-specific services including payments processing, mortgage processing, core banking, and securities processing.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Platform BPO - Definition

    April 2010 | Market Analysis by Katharina Grimme

    Contains NelsonHall's definition for platform BPO

  • Role of Banking Shared Services in 2010

    April 2010 | Market Analysis by Andy Efstathiou

    The purpose of the "Role of Banking Shared Services in 2010" report is to identify attitudes towards the use of internal shared services within the banking sector, including service extensions and planned outsourcing of the centers.

    The objectives of the report are to identify:

    • Key banking shared services issues and initiatives, including issues in supporting the parent organization and fellow subsidiaries, and the level of cost savings sought in 2010
    • Satisfaction with shared service centers, including satisfaction by service type, and improvement initiatives planned
    • Planned extension to use of shared service centers
    • Contractual mechanisms used, including identification of plans to commercialize internal shared service operations
    • Planned outsourcing or divestment of shared services operations.

  • Securities Processing BPO Industry Assessment and Forecast

    April 2010 | Market Analysis by Andy Efstathiou

    This global market analysis of the Securities Processing BPO market consists of 73 report/presentation slides.

    The report covers:

    • The changing shape of securities processing BPO
    • Buy-side requirements
    • Market size & growth
    • Vendor offerings & targeting
    • Vendor challenges & success factors.

  • BPO Opportunities in Banking Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages.

    The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within retail and investment banks
    • Shared services issues, initiatives, and banks' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the banking sector by service type
    • Impact of the economic slowdown on banks' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

Andy Efstathiou

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