Banking Vendor Assessments

NelsonHall produces detailed assessments of banking process outsourcing services vendors, to assist buyers in understanding supply-side capabilities, and to help the vendors themselves understand the positioning and strengths of their potential bid partners.

These individual assessments are produced in conjunction with each of NelsonHall's banking process outsourcing market analyses, covering areas such as payments processing or loans processing. Each assessment provides comprehensive analysis of the vendor's:

  • Service offerings
  • Organizational structure and delivery capability
  • Target markets and key clients
  • Partnerships
  • Financial performance
  • Strategy
  • Strengths, weaknesses, and outlook.

Browse current vendor assessments

  • eClerx: KPO Services

    January 2008 | vendor analysis by Andy Efstathiou

    Profiles the knowledge process outsourcing capabilities of eClerx.

  • Fiserv - Mortgage Processing

    August 2006 | vendor analysis by Andy Efstathiou

    An assessment of the mortgage processing activities of Fiserv, published in conjunction with NelsonHall's Mortgage Processing market analysis.

  • Infosys: KPO

    February 2008 | vendor analysis by Andy Efstathiou

    Infosys' KPO business activity is part of its BPO organization (commenced in 2002, formerly known as Progeon). Infosys has offered knowledge process outsourcing (KPO) services as a standalone activity since 2004.

  • Infosys - Securities BPO

    August 2007 | vendor analysis by Andy Efstathiou

    Provides a detailed analysis of Infosys offerings and capabilities in securities processing.

  • Intelenet Global - August 2007

    August 2007 | vendor analysis by Suvradeep Bhattacharjee

    Provides an analysis of the customer management services capabilities of Intelenet Global Services

Upcoming vendor assessments

Financial Services CMS Vendor Assessments

NelsonHall will shortly be publishing its "Financial Services Customer Management Services Vendor Landscape", providing details of the approaches, capabilities and strengths and weakness of the key customer managements services vendors providing services that employ process and industry knowledge specific to the financial services sector to support customer retention and cross-selling activities.

Further coverage

NelsonHall would be pleased to learn about your interests and requirements. If there are further vendors that you would like NelsonHall's Banking Sourcing program to cover, please contact NelsonHall.

Andy can assist you with queries related to banking processes and in particular in supporting queries relating to the content shown within this program.

To obtain Andy's advice:

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Banking Contracts Database

Track the pattern of banking process outsourcing service adoption in your industry by monitoring contract awards by your peers. Identify who are the successful banking process outsourcing vendors now. Updated monthly - last update August 5, 2008.

In order to download the Contracts Database you need to be a client for this program. Please login or contact NelsonHall about this program.