Browse all Government Sourcing reports by title

  • ACS, a Xerox Company

    November 2010 | Vendor Analysis by Rachael Stormonth

    NelsonHall's key vendor assessment for ACS, a XeroxCompany, consists of 109 pages.

    ACS/Xerox is now positioning on its abilities to "manage document-intensive business processes and information infrastructure" on behalf of organizations. Accordingly, in a kind of mini reverse merger, much of Xerox BPS has been integrated with ACS.

  • Abbey Life - Policy Administration Services

    August 2005 | Case Study by John Willmott

    NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL.

    The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure.

  • Atos - U.K. Central Government BPO Services

    November 2011 | Vendor Analysis by Sarah Burnett

    Analyzes Atos' offerings and capabilities in U.K. Central Government BPO.

  • Austrian Air: Revenue Accounting Services

    October 2005 | Case Study by Rachael Stormonth

    This case study examines the outsourcing of its passenger revenue accounting services to AFS - a Tata Consultancy Services subsidiary - by Austrian Air.

  • BBC - F&A Outsourcing

    September 2003 | Case Study by Paul Connolly

    This case study contains a brief description of the BBC's outsourcing of its F&A processes and the key lessons to be learned.

    • This program addresses the needs of companies considering,
    • or actively engaged in, outsourcing aspects of their finance & accounting (F&A) function
    • supports the go-to-market strategies of F&A outsourcing vendors.

  • BBC - Licence Fee Collection BPO

    December 2002 | Case Study by Paul Connolly

    NelsonHall has published a BPO case study identifying the lessons learned from the procurement of the BBC licence fee collection service.

    The case study identifies the practices used in the procurement process including approaches to:

    • Initial market testing
    • Expectation setting
    • Use of "real life" vendor testing
    • Contract negotiation
    • Establishment of a fee structure designed to maximise revenue collection.

    This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

  • BPO Expectation vs. Reality

    December 2002 | Case Study by John Willmott

    This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

    This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • BPO Negotiations in Indirect Procurement

    December 2006 | Case Study by Rachael Stormonth

    Supports buy-side organizations considering outsourcing indirect procurement through identification of key factors in contract negotiation.

    Areas covered include:

    • Understanding reasons for outsourcing
    • Typical pricing mechanisms
    • Intellectual property issues
    • Use of SLAs
    • Common areas for dispute.

  • BPO Oportunities in U.K. Local Government

    May 2009 | Market Analysis by John Willmott

    The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of the credit crunch and subsequent recession on approaches to service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

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