Browse Government Sourcing reports by date

  • Targeting U.K. Local Government White Collar BPO

    May 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K. Local Government White Collar BPO" market analysis analyzes the factors that are driving the market for BPO services in the sector. It provides market sizing, buyer and provider segmentation, and supplier rankings according to a number of factors including their sector-specific revenues, domain expertise and capabilities.

    The report consists of 57 pages and covers:

    • Changing shape of the market
    • Customer requirements, including market segmentation and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges, critical success factors & vendor assessment.

  • Civica - U.K. Local Government BPO

    April 2012 | Vendor Analysis by Sarah Burnett

    This NelsonHall vendor assessment analyzes Civica's offerings and capabilities in U.K. local goverment BPO.

    Civica is new to local government BPO services in the U.K. having been awarded its first revenue and benefits services contract by Gloucester City Council in October 2011. This is likely to be the first of more local government BPO contracts to come for Civica which has an established presence in the sector thanks to its software and ITO services

  • arvato - U.K. Local Government BPO

    April 2012 | Vendor Analysis by Sarah Burnett

    This NelsonHall vendor assessment analyzes arvato's offerings and capabilities in U.K. local government BPO.

    arvato is the outsourcing arm of Bertelsmann, the publishing and media giant. arvato's move into U.K. local authority BPO market came in 2005 when it won the first multi-process contract that it bid for, at East Riding of Yorkshire Council (ERYC). arvato's main strategy is to target more multi-process BPO contracts but it also targets single-process BPO opportunities in the sector that typically come in the form of resilience and overflow services in revenue and benefits processing among smaller councils. arvato's shared virtual capabilities are also targeted at this group.

  • Capita - U.K. Local Government BPO

    April 2012 | Vendor Analysis by Sarah Burnett

    This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in U.K. local government white collar BPO and consists of 12 pages.

    In white collar BPO services segment, Capita is the top supplier in local government by revenue, providing a broad range of services that include revenues and benefits, HR, and front office services. Capita promotes a centralized approach to service delivery that fits the shared services model too. This brings benefits such as economies of scope and scale, thus enabling lower cost structures, pooling of human resources in more specialized areas such as council tax collection, to mitigate the risk of staff shortages and the ability for local authorities in high labor cost areas such as Central London to migrate services to lower cost locations and/or those with less itinerant workforces.

  • BT - U.K. Local Government BPO

    March 2012 | Vendor Analysis by Sarah Burnett

    This NelsonHall vendor assessment analyzes BT's offerings and capabilities in U.K. local government BPO and consists of 15 pages.

    BT is a U.K. headquartered business with a growing portfolio of business process outsourcing services for the U.K. local government sector including back-office, industry specific and front-office services.

    BT has a technology-led approach to service transformation which includes improving access to, and, sharing of key information between service lines and front-office services. BT also looks to consolidate like services or aspects of services that can be shared across the enterprise or among partners.

  • Serco - U.K. Local Government White Collar BPO Services

    March 2012 | Vendor Analysis by Sarah Burnett

    "Serco: U.K. Local Government White Collar BPO Services" is a comprehensive assessment of Serco's white collar business process outsourcing (BPO) offerings and capabilities to U.K. local government sector.

    Serco is a U.K. headquartered business with a growing portfolio of white collar outsourcing services for the sector including back-office, industry specific and front-office services. Its latest move into adult social care combined with its existing occupational health services position it well to benefit from closer working between health and social services in the sector.

    This vendor assessment consists of 14 pages.

  • Targeting U.K. Central Government BPO

    February 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K.Central Government BPO" market analysis consists of 57 pages.

    The analysis covers:

    • Changing shape of the U.K. Central Government BPO market
    • Customer requirements, includiing market drivers and inhibitors, market segmentation, and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges & critical success factors, including vendor positioning by critical success factor for each market segment.

  • BPO Opportunities in U.S. State Government

    January 2012 | Market Analysis by Sarah Burnett

    The purpose of this study "BPO Opportunities in U.S. State Government" is to identify the challenges faced by U.S. state governments in the face of a continuing budget deficit crisis and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of budget cuts and rising costs on service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

    NelsonHall's "BPO Opportunities in U.S. State Government" market assessment report is designed for:

    • Sourcing managers investigating sourcing developments within the U.S. state government sector
    • Marketing, sales and business managers developing strategies to target service opportunities within the U.S. State government BPO market
    • Financial analysts specializing in the support services sector.

  • Steria - U.K. Central Government BPO Services

    December 2011 | Vendor Analysis by Sarah Burnett

    Analyzes Steria's BPO offerings and capabilities in U.K. central government.

  • Atos - U.K. Central Government BPO Services

    November 2011 | Vendor Analysis by Sarah Burnett

    Analyzes Atos' offerings and capabilities in U.K. Central Government BPO.


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