Government Case Studies

Case studies analyze real-life government process outsourcing engagements, drawing on examples from the government sector to assist you in learning from the experience of your peers.

Case studies assist you in learning from the sourcing experience of your peers. They identify:

  • The business challenge faced by the organization in question and why they perceived government process outsourcing to be an appropriate response
  • The scope and form of government process outsourcing chosen
  • The procurement process used and identification of procurement innovations and best practice
  • The transition path adopted
  • Quantification of changes in KPIs, including changes in cost and process performance achieved
  • Key lessons learned. that can be applied to future procurement exercises.

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  • Order-to-Cash Operations for Fox Home Entertainment EMEA

    October 2010 | Case Study by NelsonHall FAO analyst

    This case study analyses the experience of Twentieth Century Fox Home Entertainment (Fox), which, since 2004, has been outsourcing elements of their European Finance & Accounting function, namely order-to-cash (O2C) processing, to BPO provider Vengroff Williams Associates (VWA).

  • Infosys: Transforming Philips' Shared Service Centers

    August 2009 | Case Study by NelsonHall FAO analyst

    In 2002, Philips had c. 6,000 F&A personnel and conducted a benchmark on the efficiency of its financial processes. The benchmark found that performance was good but comparatively expensive. The company then decided to develop a shared service center operating model.

    However, an increasing pressure on Philips to reduce the cost for administrative tasks, together with a desire to provide career paths for SSC personnel and to invest further led to Philips considering the sell-off of its SSCs to an external F&A service provider.

  • Landesbank Berlin - HR Outsourcing

    August 2008 | Case Study by NelsonHall FAO analyst

    This case study analyzes the outsourcing of HR functions by Landesbank Berlin.

  • NS&I: Outsourcing of Banking Processes

    July 2008 | Case Study by NelsonHall FAO analyst

    This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).

    The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.

  • BPO Contract Termination

    May 2007 | Case Study by Rachael Stormonth

    Provides best practice guidelines for BPO contract terminations.

    The guidelines cover:

    • Reasons for contract termination planning
    • BPO contract termination frameworks
    • Categories of termination
    • Common termination requirements
    • Recommendations.

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