Government Market Analyses

Understand the market and its implications for your sourcing strategy with our in-depth market analyses of government process outsourcing, assessing the outsourcing of government-specific processes both individually and in bundled form.

These are detailed reports on specific government process outsourcing markets covering processes such as revenues & benefits, Family support services, and welfare-to-work. The analyses cover processes for both the federal/central and state & local government sectors. Each market analysis includes coverage of:

  • Reasons why organizations adopted government process outsourcing
  • Inhibitors to government process outsourcing adoption
  • Benefits achieved from government process outsourcing
  • Market size and growth
  • Vendor market shares
  • Vendor positioning
  • Critical success factors.

Search all Government market analyses

Latest government process market analyses

  • Targeting U.K. Local Government White Collar BPO

    May 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K. Local Government White Collar BPO" market analysis analyzes the factors that are driving the market for BPO services in the sector. It provides market sizing, buyer and provider segmentation, and supplier rankings according to a number of factors including their sector-specific revenues, domain expertise and capabilities.

    The report consists of 57 pages and covers:

    • Changing shape of the market
    • Customer requirements, including market segmentation and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges, critical success factors & vendor assessment.

  • Targeting U.K. Central Government BPO

    February 2012 | Market Analysis by Sarah Burnett

    NelsonHall's "Targeting U.K.Central Government BPO" market analysis consists of 57 pages.

    The analysis covers:

    • Changing shape of the U.K. Central Government BPO market
    • Customer requirements, includiing market drivers and inhibitors, market segmentation, and case studies
    • Market size & growth
    • Vendor market shares
    • Vendor offerings
    • Vendor delivery
    • Challenges & critical success factors, including vendor positioning by critical success factor for each market segment.

  • BPO Opportunities in U.S. State Government

    January 2012 | Market Analysis by Sarah Burnett

    The purpose of this study "BPO Opportunities in U.S. State Government" is to identify the challenges faced by U.S. state governments in the face of a continuing budget deficit crisis and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of budget cuts and rising costs on service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

    NelsonHall's "BPO Opportunities in U.S. State Government" market assessment report is designed for:

    • Sourcing managers investigating sourcing developments within the U.S. state government sector
    • Marketing, sales and business managers developing strategies to target service opportunities within the U.S. State government BPO market
    • Financial analysts specializing in the support services sector.

  • BPO Opportunities in U.K. Central Government

    October 2011 | Market Analysis by Sarah Burnett

    NelsonHall's "BPO Opportunities in U.K. Central Government" market analysis analyzes the issues faced, and BPO opportunities arising, within U.K. central government departments.

    The areas covered include:

    • Challenges and satisfaction with current service delivery
    • Ability to meet future service effectiveness and efficiency requirements
    • The impact of cuts in public spending on service delivery
    • The level and nature of need for service transformation together with attitudes towards potential approaches to service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • The importance of service location and need for job creation within the approaches being adopted
    • Vendor selection criteria in purchasing BPO services.

  • Government Shared Services - Policy Update

    August 2011 | Market Analysis by Sarah Burnett

    This NelsonHall Perspective assesses the U.K. government's approach to shared services across central government departments.

NelsonHall would be pleased to learn about your interests and requirements. If there are further topics that you would like NelsonHall's Government Sourcing program to cover, please contact NelsonHall.

Sarah can assist you with queries related to government processes and in particular in supporting queries relating to the content shown within this program.

To obtain Sarah's advice:

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