Insurance Sourcing

Insightful Analysis to Drive Your Insurance Process Strategy. NelsonHall's Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

Featured research

  • Targeting Property & Casualty Insurance BPO

    July 2008 | Market Analysis by Charles Juniper

    Following the recent acquisition of Aviva Global Services by WNS, this report analyzes the market for property & casualty insurance BPO.

    The report consists of 46 PowerPoint report/presentation slides and covers:

    • Changing shape of property & casualty BPO
    • Buy-side requirements
    • Market size & growth
    • Vendor offerings and targeting
    • Vendor market shares
    • Challenges and success factors.

Latest research in program

  • Targeting Property & Casualty Insurance BPO

    July 2008 | market analysis by Charles Juniper

    Following the recent acquisition of Aviva Global Services by WNS, this report analyzes the market for property & casualty insurance BPO.

    The report consists of 46 PowerPoint report/presentation slides and covers:

    • Changing shape of property & casualty BPO
    • Buy-side requirements
    • Market size & growth
    • Vendor offerings and targeting
    • Vendor market shares
    • Challenges and success factors.

  • Liberata - Life & Pensions BPO: June 2008

    June 2008 | vendor analysis by Charles Juniper

    This profile of Liberata's life & pensions BPO capability consists of 7 pages.

    Liberata Financial Services continues to pursue L&P BPO opportunities within the U.K. market, for example the Sun Life Friends of Canada renewal, awarded to Diligenta.

    Whilst this is a market that is likely to see continuing growth, Liberata Financial Services faces a number of challenges.....

  • Targeting Life & Pensions Insurance BPO

    April 2008 | market analysis by Charles Juniper

    This analysis of global life, pensions, and annuities BPO consists of 38 slides.

    The analysis covers:

    • Changing shape of life & pensions BPO
    • Buy-side requirements
    • Market size and growth
    • Vendor offerings and targeting
    • Vendor market shares
    • Challenges and critical success factors.

Upcoming research

NelsonHall continually evaluates new industry-specific opportunities in the insurance sector to assist you in keeping up-to-date with your current sourcing options and new market developments.

Coming up:

  • P&C Claims Management market analysis

    NelsonHall's next industry-specific market analysis for the insurance sector will analyze outsourced claims management within the property & casualty insurance sector. The analysis will:

    • Identify how claims management services can be used either as part of a wider multi-process property & casualty BPO service or in standalone form
    • Identify which elements of claims management are being outsourced by the property & casualty sector and why?
    • Identify for which insurance products these services are being used
    • Quantify the benefits being achieved from outsourcing P&C claims management services
    • Analyze the various delivery approaches being taken
    • Identify the appropriate role of technology and the feasibility of offshoring in service provision
    • Identify the critical success factors for service adoption.
    read more

Featured vendor assessment

  • Liberata - Life & Pensions BPO: June 2008

    June 2008 | Vendor Analysis by Charles Juniper

    This profile of Liberata's life & pensions BPO capability consists of 7 pages.

    Liberata Financial Services continues to pursue L&P BPO opportunities within the U.K. market, for example the Sun Life Friends of Canada renewal, awarded to Diligenta.

    Whilst this is a market that is likely to see continuing growth, Liberata Financial Services faces a number of challenges.....

Featured Insurance Sourcing Developments

Maintain an awareness of the impact of key developments in insurance process outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.


Charles can assist you with queries related to insurance processes and in particular in supporting queries relating to the content shown within this program.

To obtain advice from Charles:

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Insurance Contracts Database

Track the pattern of insurance process outsourcing service adoption by monitoring contract awards by your peers. Identify who are the successful insurance process outsourcing vendors now. Updated monthly - last update July 7, 2008.

In order to download the Contract Database you need to be a client for this program. Please login or contact NelsonHall about this program.

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