Case Studies
Case studies analyze real-life healthcare & insurance process outsourcing engagements, drawing on examples from the healthcare and insurance sectors to assist you in learning from the experience of your peers.
Case studies assist you in learning from the sourcing experience of your peers. They identify:
- The business challenge faced by the organization in question and why they perceived healthcare or insurance process outsourcing to be an appropriate response
- The scope and form of healthcare or insurance process outsourcing chosen
- The procurement process used and identification of procurement innovations and best practice
- The transition path adopted
- Quantification of changes in KPIs, including changes in cost and process performance achieved
- Key lessons learned. that can be applied to future procurement exercises.
Browse Healthcare & Insurance case studies
May 2007 | case study by Rachael Stormonth Provides best practice guidelines for BPO contract terminations. The guidelines cover: November 2005 | case study by Rachael Stormonth Analyzes the life policy BPO contract between TAG, now owned by Perot Systems, and Old Mutual Financial Network. August 2005 | case study by John Willmott NelsonHall has published an updated case study covering Abbey Life's outsourcing of its policy administration services to UISL. The updated case study provides an update on the change in metrics achieved in recent years together with details of Abbey Life's contract governance structure. July 2004 | case study by Paul Connolly This case study describes the outsourcing of its life policy services by Sun Life Financial of Canada to Marlborough Stirling. The case study identifies: March 2004 | case study by Paul Connolly This BPO case study analyzes Swiss Re's relationship with CSC regarding the acquisition and management of closed blocks of life policies.BPO Contract Termination
Old Mutual Financial Network
Abbey Life - Policy Administration Services
Sun Life Financial of Canada
Swiss RE - Life Policy Services Administration
Upcoming Healthcare & Insurance case studies
Healthcare & Insurance BPO case studies
NelsonHall is currently interested in developing detailed and quantified case studies for healthacre and insurance companies that have undertaken industry-specific business process outsourcing. If you have experience of undertaking healthcare or insurance BPO, then please contact Charles.
