Browse all Healthcare & Insurance market analyses by title

  • BPO & IT Service Opportunities in the Insurance Sector 2003

    January 2003 | Market Analysis by John Willmott

    While IT services activity in the insurance sector has continued to decline, the insurance sector emerged as a major BPO opportunity in 2002 and this pattern is expected to continue in 2003.

    In order to evaluate this new pattern of opportunity in the insurance sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the insurance sector in 2003?
    • What are the principal IT initiatives planned in the insurance sector for 2003?
    • How satisfied are insurance executives with their current business processes and with their current IT capability?
    • For which applications do insurance firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are their vendor selection criteria?
    • What are their attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?

  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.

  • BPO Opportunities in Insurance Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages.

    The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within life and property & casualty insurers
    • Shared services issues, initiatives, and insurers' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the insurance sector by service type
    • Impact of the economic slowdown on insurance companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in Insurance: 2011

    March 2011 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance: 2011" market analysis consists of 94 pages.

    The study covers for life and property & casualty companies their:

    • Key Business Issues & Initiatives, covering the key business issues faced by insurance companies, their business initiatives in response to these issues, and the extent to which BPO has a role in supporting these initiatives
    • Need for New Operating Models, covering levels of satisfaction with current operating models and the extent to which operating model changes are planned by process
    • Planned Use of BPO Services, including BPO purchasing intentions by process
    • Attitudes towards BPO Service Delivery, including attitudes towards service bundling, gainsharing, and offshoring

  • BPO Opportunities in the Insurance Sector

    November 2005 | Market Analysis by John Willmott

    This market assessment analyzes business issues and BPO purchasing plans in the property & casualty and life insurance sectors.

  • BPO Opportunities in the Insurance Sector - 2004

    August 2004 | Market Analysis by John Willmott

    This market assessment analyzes the attitudes of insurance executives in the U.S. and U.K. towards use of business process outsourcing.

    The assessment includes:

    • Planned BPO purchasing intentions and business initiatives
    • Client requirements, benefits sought and vendor selection criteria
    • Market drivers and inhibitors
    • Changes in attitude towards use of offshore services.

  • BPO Opportunities in the Insurance Sector During 2009

    October 2008 | Market Analysis by John Willmott

    The insurance sector, like the banking sector, has come under immense pressure from the credit crunch.

    This report, consisting of 91 pages, identifies the business issues now faced by insurance companies, their key initiatives for the remainder of 2008 and 2009, and their BPO buying intentions.

    The report is one of a series covering BPO opportunities from an industry sector perspective.

  • BPO Opportunities in the Property & Casualty Insurance Sector

    August 2007 | Market Analysis by John Willmott

    Property & casualty companies are seeking improved integration of sales and service in a low-cost multi-channel environment.

    This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the property & casualty insurance sector and includes identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • European Court Ruling on Insurance BPO

    March 2005 | Market Analysis by Helen Neale

    Analyzes the implications of the European Court of Justice ruling relating to Accenture Insurance Services for life insurance BPO.

  • Evaluating Approaches to BPO

    May 2006 | Market Analysis by John Willmott

    Presentation given by NelsonHall at Alsbridge buyer conference to assist organizations in evaluating their F&A outsourcing options.

    In particular, the presentation is aimed at assisting buyers in identifying the key factors underlying:

    • Process selection
    • Delivery approaches
    • Risk management.

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