Browse all Insurance market analyses
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BPO Opportunities in the Insurance Sector During 2009
October 2008 | Market Analysis by John Willmott
The insurance sector, like the banking sector, has come under immense pressure from the credit crunch.
This report, consisting of 91 pages, identifies the business issues now faced by insurance companies, their key initiatives for the remainder of 2008 and 2009, and their BPO buying intentions.
The report is one of a series covering BPO opportunities from an industry sector perspective.
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Targeting Property & Casualty Insurance BPO
July 2008 | Market Analysis by Charles Juniper
Following the recent acquisition of Aviva Global Services by WNS, this report analyzes the market for property & casualty insurance BPO.
The report consists of 46 PowerPoint report/presentation slides and covers:
- Changing shape of property & casualty BPO
- Buy-side requirements
- Market size & growth
- Vendor offerings and targeting
- Vendor market shares
- Challenges and success factors.
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Targeting Life & Pensions Insurance BPO
April 2008 | Market Analysis by Charles Juniper
This analysis of global life, pensions, and annuities BPO consists of 38 slides.
The analysis covers:
- Changing shape of life & pensions BPO
- Buy-side requirements
- Market size and growth
- Vendor offerings and targeting
- Vendor market shares
- Challenges and critical success factors.
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BPO Opportunities in the Property & Casualty Insurance Sector
August 2007 | Market Analysis by John Willmott
Property & casualty companies are seeking improved integration of sales and service in a low-cost multi-channel environment.
This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the property & casualty insurance sector and includes identification of:
- Key business issues and initiatives
- Satisfaction with current shared services centers
- Current and planned use of business process outsourcing
- Attitudes towards use of offshore services.
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U.S. Sourcing Manager Perceptions of BPO
October 2006 | Market Analysis by John Willmott
Evaluates U.S. sourcing managers' attitudes towards BPO sourcing and identifies those factors required to increase the rate of BPO service adoption.
The report identifies:
- Adoption rates for BPO and captive centers within U.S. sourcing evaluations
- Reasons why BPO is adopted and why BPO is currently rejected as a sourcing option
- How sourcing managers would allocate 100 offshore BPO personnel by country
- Perceived strengths and weaknesses of individual offshore geographies.
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BPO Benchmarking & Adoption
June 2006 | Market Analysis by John Willmott
A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:
- The profile of BPO adoption in the insurance sector
- Role of process benchmarking in process and vendor selection
- Role of ACORD standards
- Risk management.
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Shared Services & Outsourcing Trends
June 2006 | Market Analysis by Paul Connolly
Analyzes the dynamics between shared services and business process outsourcing.
Topics covered include:
- From traditional outsourcing to Shared Service Centers
- Shared Services and BPO in F&A and HR
- Commercial and Risk Management.
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Evaluating Approaches to BPO
May 2006 | Market Analysis by John Willmott
Presentation given by NelsonHall at Alsbridge buyer conference to assist organizations in evaluating their F&A outsourcing options.
In particular, the presentation is aimed at assisting buyers in identifying the key factors underlying:
- Process selection
- Delivery approaches
- Risk management.
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Governance & Risk Management
November 2005 | Market Analysis by John Willmott
Presentation identifying major sources of risk that have been observed within BPO contracts, given at NOA Outsourcing Summit - November 2005.
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BPO Opportunities in the Insurance Sector
November 2005 | Market Analysis by John Willmott
This market assessment analyzes business issues and BPO purchasing plans in the property & casualty and life insurance sectors.
