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This market size and forecast report consists of 66 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

Geographies covered include North America, EMEA, Asia Pacific, and Latin America

The "BPO Opportunities in Insurance: 2011" market analysis consists of 94 pages.

The study covers for life and property & casualty companies their:

• Key Business Issues & Initiatives, covering the key business issues faced by insurance companies, their business initiatives in response to these issues, and the extent to which BPO has a role in supporting these initiatives
• Need for New Operating Models, covering levels of satisfaction with current operating models and the extent to which operating model changes are planned by process
• Planned Use of BPO Services, including BPO purchasing intentions by process
• Attitudes towards BPO Service Delivery, including attitudes towards service bundling, gainsharing, and offshoring

Assessing the capabilities of Life & Pension BPO vendors by market segment and geography against the critical success factors particular to each market segment.

The purpose of the "Role of Insurance Shared Services in 2010" report is to identify attitudes towards the use of internal shared services within the insurance sector, including service extensions and planned outsourcing of the centers.

The objectives of the report are to identify:

• Key insurance shared services issues and initiatives, including issues in supporting the parent organization and fellow subsidiaries, and the level of cost savings sought in 2010
• Satisfaction with shared service centers, including satisfaction by service type, and improvement initiatives planned
• Planned extension to use of shared service centers
• Contractual mechanisms used, including identification of plans to commercialize internal shared service operations
• Planned outsourcing or divestment of shared services operations.

"Targeting Property & Casualty Insurance BPO" analyzes the global P&C BPO market.

The study provides a detailed segmentation of the market, positioning of the service providers within this market, and covers:

• Changing shape of property & casualty BPO
• Buy-side requirements
• Market forecasts
• Vendor offerings and targeting
• Vendor market shares
• Challenges and success factors.