Browse latest Healthcare & Insurance market analyses by title

  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.

  • BPO Opportunities in Insurance Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages.

    The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within life and property & casualty insurers
    • Shared services issues, initiatives, and insurers' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the insurance sector by service type
    • Impact of the economic slowdown on insurance companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in Insurance: 2011

    March 2011 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance: 2011" market analysis consists of 94 pages.

    The study covers for life and property & casualty companies their:

    • Key Business Issues & Initiatives, covering the key business issues faced by insurance companies, their business initiatives in response to these issues, and the extent to which BPO has a role in supporting these initiatives
    • Need for New Operating Models, covering levels of satisfaction with current operating models and the extent to which operating model changes are planned by process
    • Planned Use of BPO Services, including BPO purchasing intentions by process
    • Attitudes towards BPO Service Delivery, including attitudes towards service bundling, gainsharing, and offshoring

  • BPO Opportunities in the Insurance Sector During 2009

    October 2008 | Market Analysis by John Willmott

    The insurance sector, like the banking sector, has come under immense pressure from the credit crunch.

    This report, consisting of 91 pages, identifies the business issues now faced by insurance companies, their key initiatives for the remainder of 2008 and 2009, and their BPO buying intentions.

    The report is one of a series covering BPO opportunities from an industry sector perspective.

  • BPO Opportunities in the Property & Casualty Insurance Sector

    August 2007 | Market Analysis by John Willmott

    Property & casualty companies are seeking improved integration of sales and service in a low-cost multi-channel environment.

    This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the property & casualty insurance sector and includes identification of:

    • Key business issues and initiatives
    • Satisfaction with current shared services centers
    • Current and planned use of business process outsourcing
    • Attitudes towards use of offshore services.

  • Evaluating Approaches to BPO

    May 2006 | Market Analysis by John Willmott

    Presentation given by NelsonHall at Alsbridge buyer conference to assist organizations in evaluating their F&A outsourcing options.

    In particular, the presentation is aimed at assisting buyers in identifying the key factors underlying:

    • Process selection
    • Delivery approaches
    • Risk management.

  • Insurance BPO Market Forecast: 2009-2013

    November 2009 | Market Analysis by NelsonHall insurance analyst

    This market size and forecast report consists of 71 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Insurance BPO Market Forecast: 2010-2014

    September 2010 | Market Analysis by NelsonHall insurance analyst

    This market size and forecast report consists of 70 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America.

  • Insurance BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by NelsonHall insurance analyst

    This market size and forecast report consists of 66 pages. It provides extensive market sizing and forecasting for insurance industry-specific process outsourcing, including identification of the market shares of vendors by service type and geography.

    The forecasts cover the principal insurance industry-specific services including life & annuities BPO, P&C BPO, and healthcare payer BPO.

    Geographies covered include North America, EMEA, Asia Pacific, and Latin America

  • Life & Pension BPO Competitive Overview

    December 2010 | Market Analysis by NelsonHall insurance analyst

    Assessing the capabilities of Life & Pension BPO vendors by market segment and geography against the critical success factors particular to each market segment.

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Healthcare & Insurance Contracts Database

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