Insurance Vendor Assessments

NelsonHall produces detailed assessments of insurance process outsourcing services vendors, to assist buyers in understanding supply-side capabilities, and to help the vendors themselves understand the positioning and strengths of their potential bid partners.

These individual assessments are produced in conjunction with each of NelsonHall's insurance process outsourcing market analyses. Each assessment provides comprehensive analysis of the vendor's:

  • Service offerings
  • Organizational structure and delivery capability
  • Target markets and key clients
  • Partnerships
  • Financial performance
  • Strategy
  • Strengths, weaknesses, and outlook.

Browse current vendor assessments

  • Accenture Insurance Services

    November 2003 | vendor analysis by Helen Neale

    Accenture Insurance Services is a specialist business unit within Accenture providing middle-office processing services to both life & pensions and property & casualty companies.

    This vendor assessment analyzes the offerings, capabilities, and strategy of this business unit.

  • BISYS Insurance & Education Services

    July 2003 | vendor analysis by Helen Neale

    This BPO vendor assessment analyses the activities of BISYS in the insurance sector, where BISYS acts as a distributor of life and property & casualty insurance products.

  • Capita

    June 2004 | vendor analysis by Rachael Stormonth

    This BPO vendor assessment provides an overall perspective of Capita's BPO offerings and capabilities.

  • Capita - BPO Services

    February 2006 | vendor analysis by John Willmott

    An assessment of Capita's BPO services.

    This vendor assessment consists of 33 pages.

  • Capita - Insurance BPO

    July 2005 | vendor analysis by Helen Neale

    An assessment of Capita's business process outsourcing offerings and capabilities in the insurance sector.

Upcoming vendor assessments

Life BPO Vendor Assessments

NelsonHall will shortly be publishing its "Life BPO Vendor Landscape", providing details of the approaches, capabilities and strengths and weakness of the key service providers operating in policy management services and new business processing in the life, annuities, and pensions sector.

Further coverage

NelsonHall would be pleased to learn about your interests and requirements. If there are further vendors that you would like NelsonHall's Insurance Outsourcing program to cover, please contact NelsonHall.

Charles can assist you with queries related to insurance processes and in particular in supporting queries relating to the content shown within this program.

To obtain advice from Charles:

Quick Actions

Insurance Contracts Database

Track the pattern of insurance process outsourcing service adoption by monitoring contract awards by your peers. Identify who are the successful insurance process outsourcing vendors now. Updated monthly - last update August 5, 2008.

In order to download the Contract Database you need to be a client for this program. Please login or contact NelsonHall about this program.