Latest published reports from NelsonHall
Targeting Property & Casualty Insurance BPO
July 2008 | market analysis by Charles Juniper
Following the recent acquisition of Aviva Global Services by WNS, this report analyzes the market for property & casualty insurance BPO.
The report consists of 46 PowerPoint report/presentation slides and covers:
- Changing shape of property & casualty BPO
- Buy-side requirements
- Market size & growth
- Vendor offerings and targeting
- Vendor market shares
- Challenges and success factors.
Targeting Customer Management Services in High-Tech
July 2008 | market analysis by Suvradeep Bhattacharjee
This analysis of the use of customer management services (CMS) by organizations in the high-tech sector consists of 54 pages.
The assessment covers:
- The future of CMS in high-tech
- Market size & growth
- Buy-side requirements
- Vendor market shares
- Vendor targeting and service offerings
- Geographic usage
- Use of nearshore and offshore delivery
- Critical success factors and vendor positioning.
Application Management Assessment and Forecast
July 2008 | market analysis by Dominique Raviart
The report "Application Management Assessment and Forecast" analyzes the global application management market and consists of 78 pages.
Application management has undergone a lot of changes in the past years, moving away from T&M to SLA-based provisioning, from onsite to factory-based delivery, and overall becoming much more industrialized than in the past. In addition, Indian vendors have changed the rules of the AM games with their low-cost, process-oriented and certification-heavy offering as well as by their ability to provide low-cost staff augmentation services.
Cross Border Payment Process Outsourcing Assessment & Forecast
June 2008 | market analysis by Andy Efstathiou
This report consists of 78 slides in PowerPoint report presentation format and addresses emerging opportunities in Cross Border Payment Processing outsourcing.
The report covers:
- The changing shape of cross border payments BPO
- Customer requirements
- Impact of SEPA
- Market size & growth
- Vendor market shares
- Challenges and success factors.
Global BPO Market Forecasts: 2008-2012
June 2008 | market analysis by Helen Neale
This market size and forecast report consists of 243 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.
The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.
Geographies covered include North America, Europe, Asia Pacific, and Latin America.