NelsonHall Perspectives

EDS' BPO targeting and business strategy in the Spanish banking market is part of its overall Southern European covering Spain, Portugal, Italy, and Greece. The company is targeting medium sized retail banks, with services delivered locally. Over a period of several years, EDS intends to build its portfolio of clients and transition the delivery of services from client dedicated delivery centers to shared service centers of excellence (with each center ultimately specializing in a specific service line, rather than a range of services).

WNS Global Services (WNS) has acquired for £115m (c. $228m) Aviva Global Services (AGS), the Singapore-based holding company of insurance group Aviva's offshore BOT (Build-Operate-Transfer) facilities. The agreement includes a Master Services Agreement (MSA) for an 8 year 4 month (100 month) insurance BPO contract with an estimated potential lifetime value of $1Bn

NHS Connecting for Health (CfH) is to issue a termination notice to Fujitsu Services for the 10-year contract awarded in January 2004, initially value at £893m and now worth £1.07Bn covering the south and west of England cluster.

This follows Fujitsu Services' decision to withdraw from contract re-set negotiations that have been going on since July 2007 over the Care Records Service (CRS), the main part of the NPfIT. While Fujitsu Services will have 20 days to register a counter claim, the company is unlikely to do so.

Unisys believes the challenge of mandate management in a SEPA system can best be addressed in a shared environment delivered by a 3^rd party provider. To address this opportunity Unisys has developed a service offering, Secure Mandate Management (SMM).

This NelsonHall Perspective analyzes Fujitsu Services' progress with the "public sector Flex" agreement.

In June 2007 Fujitsu Services was awarded its first contract after becoming the prime for 'public sector Flex': a 5-year £32m IT outsourcing contract with the UK Government Cabinet Office. This award was made within a 7-year framework contract called 'public sector Flex' (known as Project ISAAC in the procurement phase) with the U.K. government to provide IT outsourcing on a shared service basis delivered from Fujitsu's platform.