BPO Market Development

Insightful analysis of BPO market developments. The BPO Market Development program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

BPO Market Development

Browse all BPO Market Development reports

Lists all reports within the BPO Market Development program.

Featured Research

  • Global BPO Market Forecasts: 2008-2012

    June 2008 | Market Analysis by Helen Neale

    This market size and forecast report consists of 243 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.

Latest research in program

  • BPO Index: H1 2008

    July 2008 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    Analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q2 2008 to identify the direction of, and opportunities in, the BPO market in 2008 and 2009.

  • Script for BPO Index: H1 2008

    July 2008 | Contract Analysis by John Willmott

    Contains the scrpt for the "BPO Index: H1 2008" webcast.

  • Global BPO Market Forecasts: 2008-2012

    June 2008 | Market Analysis by Helen Neale

    This market size and forecast report consists of 243 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.


Upcoming research

NelsonHall continually evaluates new BPO outsourcing opportunities to assist you in keeping up-to-date with your current sourcing options and new market developments.

Coming up:

  • Global BPO Forecast by Industry Sector

    This report will complement NelsonHall's forecast of the BPO market by country and service line by providing a forecast of the BPO market by industry sector and service line for each of the major geographies. The analysis will:

    • Identify how differing sectors contribute to BPO in differing geographies
    • Identify the pattern of BPO service line usage by individual industry sectors
    • Forecast changes in these patterns.
    read more

Featured BPO developments

Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

Quick Actions

Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update July 7, 2008.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.

Find out more

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