Search all BPO Market Development reports
Lists all reports within the BPO Market Development program.
Featured Research
May 2009 | Market Analysis by John Willmott The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges. In particular the study uses senior executive interviewing to establish:
BPO Oportunities in U.K. Local Government
Latest research in program
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BPO Oportunities in U.K. Local Government
May 2009 | Market Analysis by John Willmott
The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.
In particular the study uses senior executive interviewing to establish:
- Challenges and satisfaction with current service delivery
- The impact of the credit crunch and subsequent recession on approaches to service delivery
- The extent of need for service transformation
- Current use of BPO and planned BPO purchasing intentions
- Benefits sought and vendor selection criteria for adoption of multi-process BPO services.
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BPO Index - April 2009
April 2009 | Contract Analysis by John Willmott
NelsonHall's BPO Index for April 2009 analyzes the trends in BPO contract activity in Q1 2009 and for the 12-months ending March 31, 2009.
The BPO Index analyzes:
- BPO contract activity by geography
- BPO contract activity by industry sector and process
- BPO contract value market shares
- Changes in outsourcing industry confidence and changing contractual requirements.
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Global Outsourcing Confidence Index: April 2009
April 2009 | Market Analysis by John Willmott
NelsonHall's "Global Outsourcing Confidence Index" is a quarterly Index reflecting changes in business confidence within the global outsourcing community.
The Global Outsourcing Confidence Index indicates:
- Overall changes in confidence within the business process outsourcing and IT outsourcing industry
- Outsourcing revenue and pipeline growth by quarter
- Factors that are influencing change in outsourcing demand
- Outsourcing contract characteristics showing high acceptance.
Featured BPO developments
Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.
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Mercer Launches Standardized Health and Benefits Administration Outsourcing Service
Jun 11, 2009
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Sitel Awarded Customer Management Services Contract Expansion by Broadband Satellite Services Company
Jun 10, 2009
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First Data Awarded Card Processing Contract Extension By Wells Fargo
Jun 08, 2009
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TeleTech Awarded Contract to Support Digital TV Transition by Federal Communications Commission
Jun 08, 2009
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3iInfotech Sets Up BPO Subsidiary to Target Indian Market
Jun 05, 2009
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Capita Acquires Capmark Services Europe to Enhance Banking BPO Capability
Jun 05, 2009
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Convergys Launches Customer Management Service for Mortgage Lenders
Jun 04, 2009
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IKON and Neopost Partner For Joint Document Management and Mail Processing Offer
Jun 04, 2009
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Genpact Launches Loan Modification Services Line To Enhance U.S. Mortgage Industry Offering
Jun 03, 2009
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Patni Launches ‘Claims as a Service™’ (CaaS) for Healthcare Payers
Jun 03, 2009

