BPO Market Development

Insightful analysis of BPO market developments. The BPO Market Development program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Lists all reports within the BPO Market Development program.

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Featured Research

  • Global BPO Market Forecast: 2011-2015

    October 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 226 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.

Latest research in program

  • BPO Index - January 2012

    January 2012 | Contract Analysis by John Willmott

    Slides from January 2012 "BPO Index" webcast reviewing BPO contract activity during the whole of 2011 and looking ahead to BPO contract activity in 2012.

    Covers:

    • A review and analysis of 2011 BPO contract activity year-on-year
    • A comparison of levels and type of BPO activity year-on-year
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • Expectations of BPO contract activity in 2012.

  • Continental Europe BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 95 pages. It provides extensive market sizing and forecasting of the Continental Europe BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

  • EMEA BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 141 pages. It provides extensive market sizing and forecasting of the EMEA BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include EMEA, Continental Europe, U.K., and Middle East.


Featured BPO developments

Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

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