BPO Market Development

Insightful analysis of BPO market developments. The BPO Market Development program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

Search all BPO Market Development reports

Lists all reports within the BPO Market Development program.

Featured Research

  • BPO Oportunities in U.K. Local Government

    May 2009 | Market Analysis by John Willmott

    The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of the credit crunch and subsequent recession on approaches to service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

Latest research in program

  • BPO Oportunities in U.K. Local Government

    May 2009 | Market Analysis by John Willmott

    The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.

    In particular the study uses senior executive interviewing to establish:

    • Challenges and satisfaction with current service delivery
    • The impact of the credit crunch and subsequent recession on approaches to service delivery
    • The extent of need for service transformation
    • Current use of BPO and planned BPO purchasing intentions
    • Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

  • BPO Index - April 2009

    April 2009 | Contract Analysis by John Willmott

    NelsonHall's BPO Index for April 2009 analyzes the trends in BPO contract activity in Q1 2009 and for the 12-months ending March 31, 2009.

    The BPO Index analyzes:

    • BPO contract activity by geography
    • BPO contract activity by industry sector and process
    • BPO contract value market shares
    • Changes in outsourcing industry confidence and changing contractual requirements.

  • Global Outsourcing Confidence Index: April 2009

    April 2009 | Market Analysis by John Willmott

    NelsonHall's "Global Outsourcing Confidence Index" is a quarterly Index reflecting changes in business confidence within the global outsourcing community.

    The Global Outsourcing Confidence Index indicates:

    • Overall changes in confidence within the business process outsourcing and IT outsourcing industry
    • Outsourcing revenue and pipeline growth by quarter
    • Factors that are influencing change in outsourcing demand
    • Outsourcing contract characteristics showing high acceptance.

Featured BPO developments

Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

Quick Actions

Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update July 1, 2009.

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