BPO Market Development

Insightful analysis of BPO market developments. The BPO Market Development program provides an overview of BPO markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

Search all BPO Market Development reports

Lists all reports within the BPO Market Development program.

Featured Research

  • BPO Index - July 2010

    July 2010 | Contract Analysis by John Willmott

    Slides from July 2010 "BPO Index" webcast reviewing BPO contract activity in H1 2010 and looking ahead to BPO contract opportunities in the remainder of 2010.

    Covers:

    • A review and analysis of H1 2010 BPO contract activity
    • A rolling comparison of levels and type of BPO activity
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • A look at the likely contract trends for 2010 overall.

Latest research in program

  • BPO Delivery from the Philippines

    August 2010 | Market Analysis by Mark Dale

    The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.

    However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.

  • BPO Index - July 2010

    July 2010 | Contract Analysis by John Willmott

    Slides from July 2010 "BPO Index" webcast reviewing BPO contract activity in H1 2010 and looking ahead to BPO contract opportunities in the remainder of 2010.

    Covers:

    • A review and analysis of H1 2010 BPO contract activity
    • A rolling comparison of levels and type of BPO activity
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • A look at the likely contract trends for 2010 overall.

  • BPO Opportunities in Healthcare & Pharmaceuticals -2010

    May 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages.

    The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within healthcare providers and pharmaceutical companies
    • Shared services issues, initiatives, and healthcare providers and pharmaceutical companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the healthcare provider and pharmaceutical sector by service type
    • Impact of the economic slowdown on healthcare provider and pharmaceutical companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

Featured BPO developments

Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

Quick Actions

Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 1, 2010.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.

Find out more

To learn more about NelsonHall's services, please contact one of the following NelsonHall relationship managers: