Search all BPO Market Development reports
Lists all reports within the BPO Market Development program.
Featured Research
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BPO Index - July 2010
July 2010 | Contract Analysis by John Willmott
Slides from July 2010 "BPO Index" webcast reviewing BPO contract activity in H1 2010 and looking ahead to BPO contract opportunities in the remainder of 2010.
Covers:
- A review and analysis of H1 2010 BPO contract activity
- A rolling comparison of levels and type of BPO activity
- Analysis of major BPO contract trends by service type, vendor, industry and geography
- Identification of the hottest BPO areas emerging, and the opportunities they present
- A look at the likely contract trends for 2010 overall.
Latest research in program
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BPO Delivery from the Philippines
August 2010 | Market Analysis by Mark Dale
The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.
However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.
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BPO Index - July 2010
July 2010 | Contract Analysis by John Willmott
Slides from July 2010 "BPO Index" webcast reviewing BPO contract activity in H1 2010 and looking ahead to BPO contract opportunities in the remainder of 2010.
Covers:
- A review and analysis of H1 2010 BPO contract activity
- A rolling comparison of levels and type of BPO activity
- Analysis of major BPO contract trends by service type, vendor, industry and geography
- Identification of the hottest BPO areas emerging, and the opportunities they present
- A look at the likely contract trends for 2010 overall.
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BPO Opportunities in Healthcare & Pharmaceuticals -2010
May 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages.
The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within healthcare providers and pharmaceutical companies
- Shared services issues, initiatives, and healthcare providers and pharmaceutical companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within the healthcare provider and pharmaceutical sector by service type
- Impact of the economic slowdown on healthcare provider and pharmaceutical companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
Featured BPO developments
Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.
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Mercer Launches Standardized Health and Benefits Administration Outsourcing Service
Jun 11, 2009
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Sitel Awarded Customer Management Services Contract Expansion by Broadband Satellite Services Company
Jun 10, 2009
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First Data Awarded Card Processing Contract Extension By Wells Fargo
Jun 08, 2009
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TeleTech Awarded Contract to Support Digital TV Transition by Federal Communications Commission
Jun 08, 2009
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3iInfotech Sets Up BPO Subsidiary to Target Indian Market
Jun 05, 2009
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Capita Acquires Capmark Services Europe to Enhance Banking BPO Capability
Jun 05, 2009
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Convergys Launches Customer Management Service for Mortgage Lenders
Jun 04, 2009
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IKON and Neopost Partner For Joint Document Management and Mail Processing Offer
Jun 04, 2009
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Genpact Launches Loan Modification Services Line To Enhance U.S. Mortgage Industry Offering
Jun 03, 2009
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Patni Launches 'Claims as a Serviceā¢' (CaaS) for Healthcare Payers
Jun 03, 2009

