Search all BPO Market Development reports
Lists all reports within the BPO Market Development program.
Featured Research
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Global BPO Market Forecast: 2011-2015
October 2011 | Market Analysis by John Willmott
This market size and forecast report consists of 226 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.
The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.
Geographies covered include North America, Europe, Asia Pacific, and Latin America.
Latest research in program
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BPO Index - January 2012
January 2012 | Contract Analysis by John Willmott
Slides from January 2012 "BPO Index" webcast reviewing BPO contract activity during the whole of 2011 and looking ahead to BPO contract activity in 2012.
Covers:
- A review and analysis of 2011 BPO contract activity year-on-year
- A comparison of levels and type of BPO activity year-on-year
- Analysis of major BPO contract trends by service type, vendor, industry and geography
- Identification of the hottest BPO areas emerging, and the opportunities they present
- Expectations of BPO contract activity in 2012.
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Continental Europe BPO Market Forecast: 2011-2015
November 2011 | Market Analysis by John Willmott
This market size and forecast report consists of 95 pages. It provides extensive market sizing and forecasting of the Continental Europe BPO market, including identification of the market shares of vendors by service type and geography.
The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.
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EMEA BPO Market Forecast: 2011-2015
November 2011 | Market Analysis by John Willmott
This market size and forecast report consists of 141 pages. It provides extensive market sizing and forecasting of the EMEA BPO market, including identification of the market shares of vendors by service type and geography.
The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.
Geographies covered include EMEA, Continental Europe, U.K., and Middle East.
Featured BPO developments
Maintain an awareness of the impact of key developments in BPO outsourcing through enhanced analysis of high impact events such as contract announcements, new service launches and key vendor financial announcements.
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Mercer Launches Standardized Health and Benefits Administration Outsourcing Service
Jun 11, 2009
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Sitel Awarded Customer Management Services Contract Expansion by Broadband Satellite Services Company
Jun 10, 2009
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First Data Awarded Card Processing Contract Extension By Wells Fargo
Jun 08, 2009
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TeleTech Awarded Contract to Support Digital TV Transition by Federal Communications Commission
Jun 08, 2009
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3iInfotech Sets Up BPO Subsidiary to Target Indian Market
Jun 05, 2009
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Capita Acquires Capmark Services Europe to Enhance Banking BPO Capability
Jun 05, 2009
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Convergys Launches Customer Management Service for Mortgage Lenders
Jun 04, 2009
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IKON and Neopost Partner For Joint Document Management and Mail Processing Offer
Jun 04, 2009
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Genpact Launches Loan Modification Services Line To Enhance U.S. Mortgage Industry Offering
Jun 03, 2009
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Patni Launches 'Claims as a Service™' (CaaS) for Healthcare Payers
Jun 03, 2009
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BPO Contract Database
This area provides clients with access to NelsonHall's BPO contract database.

