Browse all BPO Market Development reports by title
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ICICI OneSource
March 2004 | Vendor Analysis by Helen Neale
Analyzes the capabilities of offshore BPO vendor, ICICI OneSource.
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Impact of ECJ Accenture Judgement
June 2005 | Market Analysis by Helen Neale
This paper analyzes the impact of the ECJ Accenture judgment and the likely VAT ruling by Her MMajesty's Revenue & Customs in the U.K.
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Impact of the Credit Crunch on BPO
October 2008 | Market Analysis by John Willmott
Analyzes the impact of the credit crunch on the BPO market
This theme is further explored in "BPO Index: Q3 2008".
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Intelenet Global - August 2007
August 2007 | Vendor Analysis by Suvradeep Bhattacharjee
Provides an analysis of the customer management services capabilities of Intelenet Global Services
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Intelenet Global Services
January 2006 | Vendor Analysis by Helen Neale
An analysis of the offerings and capabilities of offshore specialist Intelenet Global Services.
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Intelenet Global Services
July 2005 | Vendor Analysis by Helen Neale
An assessment of the offerings and capabilities of offshore specialist Intelenet Global Services.
The assessment covers:
- Financials
- Organization structure
- Offerings and capabilities
- Strategy and strengths & weaknesses.
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Intelenet Global Services
January 2004 | Vendor Analysis by Helen Neale
Intelenet Global Services is a BPO services joint venture between Tata Consultancy Services and HDFC. TCS subsequently sold its shareholding to Barclays.
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Key Lessons in BPO Procurement
December 2002 | Case Study by Paul Connolly
"Key Lessons in BPO Procurement" is an analysis of successful user BPO procurement behaviour. The study is based on case studies of BPO procurement, including the BBC's procurement of licence collection services and Abbey Life's procurement of life & pensions policy administration services.
The study provides objective advice and examples of real-life case studies, covering: - Selecting a Sourcing Approach - Selecting a BPO Vendor - Negotiating a BPO Contract - Making the Transition to BPO. The study is available both within NelsonHall's BPO & Outsourcing service or as a stand-alone report. This study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service. To order, please download the following:
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Landesbank Berlin - HR Outsourcing
August 2008 | Case Study by Katharina Grimme
This case study analyzes the outsourcing of HR functions by Landesbank Berlin.
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Liberata
August 2005 | Vendor Analysis by Paul Connolly
Profiles the BPO capabilities of Liberata, specialists in the U.K. insurance and government sectors.