Browse BPO Market Development reports by date
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BPO Delivery from the Philippines
August 2010 | Market Analysis by Mark Dale
The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.
However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.
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BPO Index - July 2010
July 2010 | Contract Analysis by John Willmott
Slides from July 2010 "BPO Index" webcast reviewing BPO contract activity in H1 2010 and looking ahead to BPO contract opportunities in the remainder of 2010.
Covers:
- A review and analysis of H1 2010 BPO contract activity
- A rolling comparison of levels and type of BPO activity
- Analysis of major BPO contract trends by service type, vendor, industry and geography
- Identification of the hottest BPO areas emerging, and the opportunities they present
- A look at the likely contract trends for 2010 overall.
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BPO Opportunities in Healthcare & Pharmaceuticals -2010
May 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages.
The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within healthcare providers and pharmaceutical companies
- Shared services issues, initiatives, and healthcare providers and pharmaceutical companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within the healthcare provider and pharmaceutical sector by service type
- Impact of the economic slowdown on healthcare provider and pharmaceutical companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
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BPO Opportunities in Energy & Utilities - 2010
May 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Energy & Utilities - 2010" market analysis consists of 88 pages.
The market analysis is based on interviews with utility and energy company executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within energy & utility companies
- Shared services issues, initiatives, and energy & utilities companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within the energy & utility sector by service type
- Impact of the economic slowdown on energy & utility companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
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Role of IT within BPO
April 2010 | Market Analysis by John Willmott
This NelsonHall Perspective addresses the current and future roles of IT within BPO, and the resulting opportunities and implications for the BPO industry, in the light of the increasing importance being attached to "technology solutions" and platform BPO by the BPO vendor community.
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Platform BPO - Definition
April 2010 | Market Analysis by Katharina Grimme
Contains NelsonHall's definition for platform BPO
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BPO Index - April 2010
April 2010 | Contract Analysis by John Willmott
Analyzes levels and patterns of BPO contract awards in 2009 by geography, sector, and service type, and predicts levels of BPO contract awards in 2010.
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BPO Opportunities in the Retail & CPG Sector - 2010
January 2010 | Market Analysis by John Willmott
The "BPO Opportunities in the Retail & CPG Sector - 2010" market analysis consists of 94 pages.
The market analysis is based on interviews with retail and CPG company executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within retail and CPG companies
- Shared services issues, initiatives, and retail & CPG companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within the retail & CPG sector by service type
- Impact of the economic slowdown on retail & CPG companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services
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BPO Opportunities in the Telecoms & Media Sector - 2010
January 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.
The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within telecoms and media companies
- Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within telecoms and media companies by service type
- Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
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BPO Opportunities in Insurance Sector - 2010
January 2010 | Market Analysis by John Willmott
The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages.
The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:
- Key business issues and initiatives for 2010 within life and property & casualty insurers
- Shared services issues, initiatives, and insurers' SSC outsourcing intentions
- BPO purchasing intentions in 2010 within the insurance sector by service type
- Impact of the economic slowdown on insurance companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.