Browse BPO Market Development reports by date

  • BPO Index - January 2012

    January 2012 | Contract Analysis by John Willmott

    Slides from January 2012 "BPO Index" webcast reviewing BPO contract activity during the whole of 2011 and looking ahead to BPO contract activity in 2012.

    Covers:

    • A review and analysis of 2011 BPO contract activity year-on-year
    • A comparison of levels and type of BPO activity year-on-year
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • Expectations of BPO contract activity in 2012.

  • Continental Europe BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 95 pages. It provides extensive market sizing and forecasting of the Continental Europe BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

  • EMEA BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 141 pages. It provides extensive market sizing and forecasting of the EMEA BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include EMEA, Continental Europe, U.K., and Middle East.

  • U.K. BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 36 pages. It provides extensive market sizing and forecasting of the U.K. BPO market, including identification of the market shares of vendors by service type.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

  • Global BPO Market Forecast: 2011-2015

    October 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 226 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.

  • North American BPO Market Forecast: 2011-2015

    October 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 85 pages. It provides extensive market sizing and forecasting of the North American BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

  • BPO Index - October 2011

    October 2011 | Contract Analysis by John Willmott

    Slides from October 2011 "BPO Index" webcast reviewing BPO contract activity in the first nine months of 2011 and looking ahead to BPO contract activity in 2011 as a whole.

    Covers:

    • A review and analysis of 2011 BPO contract activity
    • A rolling comparison of levels and type of BPO activity
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • A look at the likely levels of BPO contract activity in 2011

  • Emerging Trends in Sales & Fulfillment Operations

    September 2011 | Market Analysis by John Willmott

    Presentation given at NelsonHall Sales & Fulfillment conference at the Dorchester on September 20, 2011.

  • Sales & Fulfillment Optimization

    September 2011 | Market Analysis by John Willmott

    NelsonHall's "Sales & Fulfillment Optimization" study is based on 193 interviews with executives responsible for sales & fulfillment processes.

    The study identifies:

    • Process ownership by sub-process within the sales & fulfillment value chain
    • Levels of satisfaction with individual processes & end-to-end value chain integration
    • The major process issues and initiatives within pre-sales, after-sales, and fulfillment operations
    • The perceived role of third-parties both via channel partners and specialist outsourcing vendors.

  • BPO Index - July 2011

    July 2011 | Contract Analysis by John Willmott

    Slides from July 2011 "BPO Index" webcast reviewing BPO contract activity in the first half of 2011 and looking ahead to BPO contract activity in 2011 as a whole.

    Covers:

    • A review and analysis of 2010-2011 BPO contract activity
    • A rolling comparison of levels and type of BPO activity
    • Analysis of major BPO contract trends by service type, vendor, industry and geography
    • Identification of the hottest BPO areas emerging, and the opportunities they present
    • A look at the likely levels of BPO contract activity in 2011

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