Browse BPO Market Development reports by date

The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.

The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:

• Key business issues and initiatives for 2010 within telecoms and media companies
• Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
• BPO purchasing intentions in 2010 within telecoms and media companies by service type
• Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages.

The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers:

• Key business issues and initiatives for 2010 within retail and investment banks
• Shared services issues, initiatives, and banks' SSC outsourcing intentions
• BPO purchasing intentions in 2010 within the banking sector by service type
• Impact of the economic slowdown on banks' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

This market size and forecast report consists of 228 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

Geographies covered include North America, Europe, Asia Pacific, and Latin America.

This analysis of the legal process outsourcing opportunity within corporates consists of 44 pages.

The report "Opportunities in Legal Process Outsourcing within Corporates" covers:

• Identification of the principal issues within corporate legal departments in the U.S., U.K., and Continental Europe
• Levels of satisfaction with in-house legal services by legal process and process attribute
• Perceived areas for improvement and delivery initiatives
• Attitudes towards use of offshore services
• Planned use of legal process outsourcing overall and by process
• Drivers for use of legal process outsourcing
• Vendor selection criteria and benefits sought from legal process outsourcing
• Attitudes towards platform-based LPO services.