Browse BPO Market Development reports by date

  • BPO & Outsourcing Contract Analysis Summary: Q1 2003

    May 2003 | Contract Analysis by Helen Neale

    NelsonHall has published its BPO & Outsourcing Contract Analysis for Q1 2003.

    Within Q1 2003, NelsonHall identified outsourcing contract awards world-wide worth over $17Bn. New BPO contract awards in Q1 2003 accounted for $6Bn.

    NelsonHall's BPO & Outsourcing Contract Analysis studies provide quarterly:

    • Identification of major contract awards
    • Vendor league tables
    • Breakdowns of contract activity by industry sector
    • Breakdowns of contract activity by service type
    • Breakdowns of contract activity by geography.

    This contract analysis is published within Package 3 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:

  • BPO Opportunities in the U.K. Public Health Sector

    April 2003 | Market Analysis by Paul Connolly

    "BPO Opportunities in the U.K. Education Sector" is the final part of four market assessments, analysing U.K. BPO opportunities in:

    • Local Government
    • Central Government
    • Education
    • Health.

    The topics covered within this market assessment include:

    • Identification of the profile of initiatives planned by NHS Trusts
    • An assessment of the impact of the Electronic Patient Record initiative on BPO and NHS Trusts' progress in implementing this initiative
    • Levels of satisfaction with current processes within NHS Trusts
    • Current and planned use of external services by NHS Trusts
    • Changes in the profile of requirement for external services
    • Benefits sought and vendor selection criteria
    • Preferred contractual styles.

  • BPO Opportunities in the U.K. Education Sector

    April 2003 | Market Analysis by Paul Connolly

    "BPO Opportunities in the U.K. Education Sector" is the third of four market assessments, analysing U.K. BPO opportunities in:

    • Local Government
    • Central Government
    • Education
    • Health.

    The topics covered within this market assessment include:

    • Identification of the profile of initiatives planned by LEAs
    • An assessment of the impact of "Best Value" and "e-Government" initiatives on BPO and LEAs' progress in implementing these initiatives
    • Levels of satisfaction with current processes within LEAs
    • Current and planned use of external services by LEAs
    • Changes in the profile of requirement for external services
    • Benefits sought and vendor selection criteria
    • Preferred contractual styles.

  • BPO & IT Services Opportunities in Supply Chain Management

    April 2003 | Market Analysis by John Willmott

    Despite widespread dissatisfaction with current supply management processes and systems, organisations are no longer planning major investments in new systems to improve their supply chain capability. Instead the overall emphasis has changed from implementation to:

    • Optimising and integrating existing supply chain managment system
    • Purchasing established operational capability through use of business process outsourcing.

    Accordingly, managers involved in developing SCM and procurement services strategies need to understand the new demands of organisations in 2003. In particular, they need to understand the changes in:

    • The business issues faced by supply chain executives and how these differ by sector
    • The benefits sought from supply chain and procurement initiatives by organisations in differing sectors
    • The current initiatives planned by organisations in supply chain management and procurement
    • Planned use of business process outsourcing
    • The profile of activities where business process outsourcing is planned
    • Clients' vendor selection criteria
    • Vendor offerings and positioning
    • Where and how can we target this market?

  • BPO Market Opportunities and Success Factors

    April 2003 | Market Analysis by John Willmott

    This presentation was given at the intellect "Winning Strategies in BPO" conference on 2nd April.

    It covers:

    • The true profile of the BPO market globally and in the U.K.
    • NelsonHall's segmentation of the BPO market
    • The critical success factors, advantages and risk factors associated with each market segment
    • The suitability of each market segment for small and large vendors
    • The partnering opportunities emerging in the BPO market
    • Vendor selection criteria.

  • BPO Opportunities in the U.K. Public Sector

    April 2003 | Market Analysis by Paul Connolly

    This presentation was given at intellect's "Winning Strategies in BPO" conference on 2nd April 2003.

    The presentation covers:

    • The driving forces behind the adoption of BPO in the U.K. public sector
    • The current and future profile of adoption of BPO services in local government
    • The current and future profile of adoption of BPO services in central government
    • Market sizing data
    • Vendor market shares.

  • PwC BPO

    April 2003 | Vendor Analysis by Helen Neale

    PwC BPO's major BPO contract with BP was sold to IBM at the time of IBM's acquisition of PwC Consulting. However, despite further negotiations with PwC, IBM did not purchase the remaining contracts and delivery capability within PwC BPO and this capability remains on the market.

    This BPO vendor assessment focuses on the activities of this remainder of PwC BPO, providing details of:

    • Organisation structure and delivery capabilities
    • Offerings and target markets
    • Revenues and strategy
    • Strengths and weaknesses.

  • BPO Opportunities in U.K. Central Government

    March 2003 | Market Analysis by Paul Connolly

    "BPO Opportunities in U.K. Central Government" is the second of four market assessments, analysing U.K. BPO opportunities in:

    • Local Government
    • Central Government
    • Education
    • Health.

    The topics covered within this market assessment include:

    • An assessment of the impact of best value and "e-Government" initiatives on BPO and central government's progress in implementing these initiatives
    • Levels of satisfaction with current processes within central government
    • Current and planned use of external services
    • Changes in the profile of requirement for external services
    • Benefits sought and vendor selection criteria.

  • BPO Opportunities in U.K. Local Government

    March 2003 | Market Analysis by Paul Connolly

    "BPO Opportunities in U.K. Local Government" is the first of four market assessments, analysing U.K. BPO opportunities in:

    • Local Government
    • Central Government
    • Education
    • Health.

    The topics covered within this market assessment include:

    • An assessment of the impact of "Best Value" and "e-Government" initiatives on BPO and local government's progress in implementing these initiatives
    • Levels of satisfaction with current processes within local government
    • Current and planned use of external services
    • Changes in the profile of requirement for external services
    • Benefits sought and vendor selection criteria.

  • BPO & Outsourcing Contract Analysis: Full Year 2002

    February 2003 | Contract Analysis by Helen Neale

    NelsonHall has just published its analysis of worldwide BPO & Outsourcing Contract activity in 2002.

    Key findings include:

    • Accenture takes first place in terms of BPO contract value awarded globally in 2002
    • Local vendors take the first three places in terms of BPO contract value awarded in Europe in 2002
    • The Government sector has now overtaken financial services as the leading source of BPO contract value world-wide
    • Customer management services is the leading source of BPO contract value, and is the only "white-collar" BPO service line to deliver contracts worth $1Bn and above.

    This global contract analysis is published within Package 3 of NelsonHall's BPO & Outsourcing subscription service.

    To order, please download the following:


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