BPO Contract Analyses

NelsonHall's "BPO Index" contract analyses enable you to react quickly to new opportunities within the BPO market by identifying changes in the patterns of contract award.

BPO Index is produced quarterly. It provides an indicator of the overall health of the BPO market relative to the IT outsourcing market and identifies changes in contract activity:

  • By BPO service type, where NelsonHall categorizes contracts into more than fifty distinct BPO service categories to give unrivalled granularity of analysis
  • By industry sector
  • By region and country.

The contract data is based on contract tracking across approximately 300 leading vendors.

Browse contract analyses

  • BPO Index - January 2010

    January 2010 | Contract Analysis by John Willmott

    Analyzes levels and patterns of BPO contract awards in 2009 by geography, sector, and service type, and predicts levels of BPO contract awards in 2010.

  • BPO Index - October 2009

    October 2009 | Contract Analysis by John Willmott

    Contains NelsonHall's quarterly analysis of BPO contract activity through Q3 2009 and analyses the stage that organizations have reached in adopting BPO in response to recessionary business pressures.

  • BPO Index - July 2009

    July 2009 | Contract Analysis by John Willmott

    Analyzes patterns of BPO contract activity and the timing of recession-driven outsourcing contract activity in H2 2009 annd 2010.

  • Script for BPO Index - July 2009

    July 2009 | Contract Analysis by John Willmott

    Contains the script for the BPO Index webcast on July 8, 2009.

  • BPO Index - April 2009

    April 2009 | Contract Analysis by John Willmott

    NelsonHall's BPO Index for April 2009 analyzes the trends in BPO contract activity in Q1 2009 and for the 12-months ending March 31, 2009.

    The BPO Index analyzes:

    • BPO contract activity by geography
    • BPO contract activity by industry sector and process
    • BPO contract value market shares
    • Changes in outsourcing industry confidence and changing contractual requirements.
  • BPO Index: January 2009

    January 2009 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    This edition continues to focus on the impact of the credit crunch on BPO contract activity and its likely impact in 2009.

    Analyzes developments in contract activity within the global BPO market during 2008, and key contracts and developments in Q4 2008 to identify the direction of, and opportunities in, the BPO market in 2009.

    Also presents buy-side research on business issues and initiatives and the resulting role of BPO in the retail & CPG sector in 2009.

  • Script for BPO Index: January 2009

    January 2009 | Contract Analysis by John Willmott

    Contains script for January 2009 BPO Index webcast.

  • BPO Index: Q3 2008

    October 2008 | Contract Analysis by John Willmott

    This edition focuses on the impact of the credit crunch on BPO contract activity.

    BPO Index is an ongoing monitor of the health of the BPO market.

    Presents buy-side research on business issues and initiatives and resulting role of BPO in the credit crunch. Also analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q3 2008 to identify the direction of, and opportunities in, the BPO market in 2008 and 2009.

  • Script for BPO Index: Q3 2008

    October 2008 | Contract Analysis by John Willmott

    Contains the script for the "BPO Index: Q3 2008" webcast.

  • BPO Index: H1 2008

    July 2008 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    Analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q2 2008 to identify the direction of, and opportunities in, the BPO market in 2008 and 2009.

Next BPO Index Webcast

The next BPO Insight webcast will be on April 8, 2010 at 11:00 ET, 16:00 BST.

To register, contact Paul Connolly

Every quarter, NelsonHall hosts a webcast analyzing global BPO contract activity to identify emerging BPO opportunities. The webcasts run for approximately 45 minutes, allowing for Q&A, and typically include:

  • A review and analysis of recent BPO contract activity
  • A year-on-year comparison of levels and type of BPO activity
  • Analysis of major BPO contract trends by service type, vendor, industry and geography
  • Identification of the hottest BPO areas emerging, and the opportunities they present
  • A look at the likely contract trends in the year ahead.

The dates for forthcoming BPO Insight web casts over the next 12 months are:

April 8, 2010

July 8, 2010

October 7, 2010.

All BPO Index webcasts are held at 11:00 ET, 16:00 GMT/BST.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

Quick Actions

Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update March 3, 2010.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.