BPO Contract Analyses

NelsonHall's "BPO Index" contract analyses enable you to react quickly to new opportunities within the BPO market by identifying changes in the patterns of contract award.

BPO Index is produced quarterly. It provides an indicator of the overall health of the BPO market relative to the IT outsourcing market and identifies changes in contract activity:

  • By BPO service type, where NelsonHall categorizes contracts into more than fifty distinct BPO service categories to give unrivalled granularity of analysis
  • By industry sector
  • By region and country.

The contract data is based on contract tracking across approximately 300 leading vendors.

Browse contract analyses

  • BPO Index: H1 2008

    July 2008 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    Analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q2 2008 to identify the direction of, and opportunities in, the BPO market in 2008 and 2009.

  • Script for BPO Index: H1 2008

    July 2008 | Contract Analysis by John Willmott

    Contains the scrpt for the "BPO Index: H1 2008" webcast.

  • BPO Index: April 2008

    April 2008 | Contract Analysis by John Willmott

    BPO Index is an ongoing monitor of the health of the BPO market.

    Analyzes developments in contract activity within the global BPO market during the past 12-months, and key contracts and developments in Q1 2008 to identify the direction of, and opportunities in, the BPO market in 2008.

  • Script for BPO Index: April 2008

    April 2008 | Contract Analysis by John Willmott

    Contains the script for the web cast "BPO Index: April 2008".

  • BPO Index: January 2008

    January 2008 | Contract Analysis by John Willmott

    Analyzes changes in the level and nature of BPO contract activity during 2007 to predict the level and nature of BPO demand in 2008.

  • Script for BPO Index - January 2008

    January 2008 | Contract Analysis by John Willmott

    Contains the script for the web cast "BPO Index: January 2008".

  • BPO Index: Q3 2007

    October 2007 | Contract Analysis by John Willmott

    Analyzes trends in BPO contract activity globally for the twelve months ending September 2007 and identifies key BPO contract and acquisition market indicators from Q3 2007.

  • BPO Index - July 2007

    July 2007 | Contract Analysis by John Willmott

    One of a series of quarterly web casts monitoring the development of the BPO market and key changes in the nature of the opportunities within the market.

  • Script for BPO Index - July 2007

    July 2007 | Contract Analysis by John Willmott

    Contains the script for the web cast 'BPO Index - July 2007'.

  • BPO Index - April 2007

    April 2007 | Contract Analysis by John Willmott

    Identifies trends and emerging opportunities in the BPO market through an analysis of BPO contract activity.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

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Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 5, 2008.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.