Market Analyses

Understand the market and its implications for your sourcing strategy with our in-depth market analyses of business process outsourcing, analyzing BPO drivers & usage and planned purchasing patterns

These reports analyze the pattern and opportunities for BPO service adoption by industry sector, starting with the business issues and BPO drivers specific to the sector..

In particular each industry sector report provides analysis of:

  • Key business issues
  • Initiatives planned to address these issues
  • Usage and satisfaction with current shared services centers
  • Current and planned use of business process outsourcing
  • Profile of likely BPO service adoption
  • Benefits sought from BPO.

Search all BPO Market Development market analyses

Latest BPO market analyses

  • BPO Opportunities in the Retail & CPG Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in the Retail & CPG Sector - 2010" market analysis consists of 94 pages.

    The market analysis is based on interviews with retail and CPG company executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within retail and CPG companies
    • Shared services issues, initiatives, and retail & CPG companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the retail & CPG sector by service type
    • Impact of the economic slowdown on retail & CPG companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services

  • BPO Opportunities in the Telecoms & Media Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.

    The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within telecoms and media companies
    • Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within telecoms and media companies by service type
    • Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in Insurance Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages.

    The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within life and property & casualty insurers
    • Shared services issues, initiatives, and insurers' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the insurance sector by service type
    • Impact of the economic slowdown on insurance companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

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Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update March 3, 2010.

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