Market Analyses
Understand the market and its implications for your sourcing strategy with our in-depth market analyses of business process outsourcing, analyzing BPO drivers & usage and planned purchasing patterns
These reports analyze the pattern and opportunities for BPO service adoption by industry sector, starting with the business issues and BPO drivers specific to the sector..
In particular each industry sector report provides analysis of:
- Key business issues
- Initiatives planned to address these issues
- Usage and satisfaction with current shared services centers
- Current and planned use of business process outsourcing
- Profile of likely BPO service adoption
- Benefits sought from BPO.
Search all BPO Market Development market analyses
Latest BPO market analyses
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BPO Oportunities in U.K. Local Government
May 2009 | Market Analysis by John Willmott
The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.
In particular the study uses senior executive interviewing to establish:
- Challenges and satisfaction with current service delivery
- The impact of the credit crunch and subsequent recession on approaches to service delivery
- The extent of need for service transformation
- Current use of BPO and planned BPO purchasing intentions
- Benefits sought and vendor selection criteria for adoption of multi-process BPO services.
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Global Outsourcing Confidence Index: April 2009
April 2009 | Market Analysis by John Willmott
NelsonHall's "Global Outsourcing Confidence Index" is a quarterly Index reflecting changes in business confidence within the global outsourcing community.
The Global Outsourcing Confidence Index indicates:
- Overall changes in confidence within the business process outsourcing and IT outsourcing industry
- Outsourcing revenue and pipeline growth by quarter
- Factors that are influencing change in outsourcing demand
- Outsourcing contract characteristics showing high acceptance.
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BPO Opportunities in Healthcare & Pharmaceuticals Sector During 2009
January 2009 | Market Analysis by John Willmott
This market analysis, consisting of 79 pages, identifies the business issues now faced by healthcare & pharmaceutical companies, and their key business initiatives and BPO buying intentions for 2009.
Even prior to the credit crunch, both pharmaceutical companies and healthcare providers recognized the need to reduce their cost-to-serve, and in particular their SG&A costs, and major pharmaceutical companies had already begun outsourcing their F&A, HR, and indirect procurement functions to reduce their overhead costs.
The report is one of a series covering BPO opportunities in 2009 from an industry sector perspective.
