Market Analyses

Understand the market and its implications for your sourcing strategy with our in-depth market analyses of business process outsourcing, analyzing BPO drivers & usage and planned purchasing patterns

These reports analyze the pattern and opportunities for BPO service adoption by industry sector, starting with the business issues and BPO drivers specific to the sector..

In particular each industry sector report provides analysis of:

  • Key business issues
  • Initiatives planned to address these issues
  • Usage and satisfaction with current shared services centers
  • Current and planned use of business process outsourcing
  • Profile of likely BPO service adoption
  • Benefits sought from BPO.

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Latest BPO market analyses

  • BPO Delivery from the Philippines

    August 2010 | Market Analysis by Mark Dale

    The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.

    However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.

  • BPO Opportunities in Healthcare & Pharmaceuticals -2010

    May 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages.

    The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within healthcare providers and pharmaceutical companies
    • Shared services issues, initiatives, and healthcare providers and pharmaceutical companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the healthcare provider and pharmaceutical sector by service type
    • Impact of the economic slowdown on healthcare provider and pharmaceutical companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.
  • BPO Opportunities in Energy & Utilities - 2010

    May 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Energy & Utilities - 2010" market analysis consists of 88 pages.

    The market analysis is based on interviews with utility and energy company executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within energy & utility companies
    • Shared services issues, initiatives, and energy & utilities companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the energy & utility sector by service type
    • Impact of the economic slowdown on energy & utility companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

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Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update August 1, 2010.

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