Market Analyses

Understand the market and its implications for your sourcing strategy with our in-depth market analyses of business process outsourcing, analyzing BPO drivers & usage and planned purchasing patterns

These reports analyze the pattern and opportunities for BPO service adoption by industry sector, starting with the business issues and BPO drivers specific to the sector..

In particular each industry sector report provides analysis of:

  • Key business issues
  • Initiatives planned to address these issues
  • Usage and satisfaction with current shared services centers
  • Current and planned use of business process outsourcing
  • Profile of likely BPO service adoption
  • Benefits sought from BPO.

Browse BPO Market Development market analyses

Latest BPO market analyses

  • Global BPO Market Forecasts: 2008-2012

    June 2008 | Market Analysis by Helen Neale

    This market size and forecast report consists of 243 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.

  • The Rise of Knowledge Process Outsourcing

    April 2008 | Market Analysis by Rachael Stormonth

    This presentation of 19 slides analyzes the usage of knowledge process outsourcing (KPO) and was given at OutsourceWorld.

    The presentation covers where KPO can be applied and how KPO is delivered.

  • The Rise of Knowledge Process Outsourcing - Script

    April 2008 | Market Analysis by Rachael Stormonth

    Contains the script for "The Rise of Knowledge Process Outsourcing" presentation.

Upcoming BPO Market analyses

NelsonHall continually develops new market analyses to assist you in keeping up-to-date with your current sourcing options and new market developments.


Coming up:

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

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Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update September 21, 2008.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.