Market Analyses

Understand the market and its implications for your sourcing strategy with our in-depth market analyses of business process outsourcing, analyzing BPO drivers & usage and planned purchasing patterns

These reports analyze the pattern and opportunities for BPO service adoption by industry sector, starting with the business issues and BPO drivers specific to the sector..

In particular each industry sector report provides analysis of:

  • Key business issues
  • Initiatives planned to address these issues
  • Usage and satisfaction with current shared services centers
  • Current and planned use of business process outsourcing
  • Profile of likely BPO service adoption
  • Benefits sought from BPO.

Search all BPO Market Development market analyses

Latest BPO market analyses

  • Continental Europe BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 95 pages. It provides extensive market sizing and forecasting of the Continental Europe BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

  • EMEA BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 141 pages. It provides extensive market sizing and forecasting of the EMEA BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include EMEA, Continental Europe, U.K., and Middle East.

  • U.K. BPO Market Forecast: 2011-2015

    November 2011 | Market Analysis by John Willmott

    This market size and forecast report consists of 36 pages. It provides extensive market sizing and forecasting of the U.K. BPO market, including identification of the market shares of vendors by service type.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.