Browse all BPO market analyses

The banks have been at the forefront of the credit crunch and this has resulted in the failure and merger of a number of banks and a widespread recapitalization of other banks.

This report, consisting of 88 pages, identifies the business issues now faced by the banks, their key initiatives for the remainder of 2008 and 2009, and the nature of the resulting BPO opportunities.

This market size and forecast report consists of 243 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

Geographies covered include North America, Europe, Asia Pacific, and Latin America.

Contains the script for "The Rise of Knowledge Process Outsourcing" presentation.

Speed to market is a critical requirement driving initiatives in the telecoms & media sector.

This analysis assists sourcing managers and suppliers in understanding the key factors driving the pattern of BPO adoption in the telecoms & media sector and includes identification of:

• Key business issues and initiatives
• Satisfaction with current shared services centers
• Current and planned use of business process outsourcing
• Attitudes towards use of offshore services.

The banking sector needs to combine the introduction of new high-appeal products with a strong cost improvement focus.

This analysis assists sourcing managers and vendors in understanding business issues and sourcing developments within the of the banking sector including identification of:

• Key business issues and initiatives
• Satisfaction with current shared services centers
• Current and planned use of business process outsourcing
• Attitudes towards use of offshore services.