Browse all BPO market analyses

This market size and forecast report consists of 95 pages. It provides extensive market sizing and forecasting of the Continental Europe BPO market, including identification of the market shares of vendors by service type and geography.

The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

This market size and forecast report consists of 36 pages. It provides extensive market sizing and forecasting of the U.K. BPO market, including identification of the market shares of vendors by service type.

The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

This market size and forecast report consists of 85 pages. It provides extensive market sizing and forecasting of the North American BPO market, including identification of the market shares of vendors by service type and geography.

The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

NelsonHall's "Sales & Fulfillment Optimization" study is based on 193 interviews with executives responsible for sales & fulfillment processes.

The study identifies:

• Process ownership by sub-process within the sales & fulfillment value chain
• Levels of satisfaction with individual processes & end-to-end value chain integration
• The major process issues and initiatives within pre-sales, after-sales, and fulfillment operations
• The perceived role of third-parties both via channel partners and specialist outsourcing vendors.

The purpose of this report is to assess the role of South Africa as a BPO delivery location for international companies.

The objectives of the report are to identify:

• The experience of organisations that use South Africa for international BPO service delivery
• The drivers for use of South Africa for delivery of BPO services for both contact centre services and for financial industry-specific & back-office services
• The profile of companies using South Africa BPO service delivery by industry sector
• The profile of international service delivery from South Africa by service type
• The benefits sought from South African service delivery and the profile of benefits achieved
• The delivery cost structure associated with South Africa, including details of government incentives.