Browse all BPO market analyses

The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.

The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:

• Key business issues and initiatives for 2010 within telecoms and media companies
• Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
• BPO purchasing intentions in 2010 within telecoms and media companies by service type
• Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages.

The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers:

• Key business issues and initiatives for 2010 within retail and investment banks
• Shared services issues, initiatives, and banks' SSC outsourcing intentions
• BPO purchasing intentions in 2010 within the banking sector by service type
• Impact of the economic slowdown on banks' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

This analysis of the legal process outsourcing opportunity within corporates consists of 44 pages.

The report "Opportunities in Legal Process Outsourcing within Corporates" covers:

• Identification of the principal issues within corporate legal departments in the U.S., U.K., and Continental Europe
• Levels of satisfaction with in-house legal services by legal process and process attribute
• Perceived areas for improvement and delivery initiatives
• Attitudes towards use of offshore services
• Planned use of legal process outsourcing overall and by process
• Drivers for use of legal process outsourcing
• Vendor selection criteria and benefits sought from legal process outsourcing
• Attitudes towards platform-based LPO services.

The purpose of this study "BPO Opportunities in U.K. Local Government" is to identify the challenges faced by U.K. local authorities in the face of the recession and their responses to these challenges.

In particular the study uses senior executive interviewing to establish:

• Challenges and satisfaction with current service delivery
• The impact of the credit crunch and subsequent recession on approaches to service delivery
• The extent of need for service transformation
• Current use of BPO and planned BPO purchasing intentions
• Benefits sought and vendor selection criteria for adoption of multi-process BPO services.

This market analysis, consisting of 79 pages, identifies the business issues now faced by healthcare & pharmaceutical companies, and their key business initiatives and BPO buying intentions for 2009.

Even prior to the credit crunch, both pharmaceutical companies and healthcare providers recognized the need to reduce their cost-to-serve, and in particular their SG&A costs, and major pharmaceutical companies had already begun outsourcing their F&A, HR, and indirect procurement functions to reduce their overhead costs.

The report is one of a series covering BPO opportunities in 2009 from an industry sector perspective.