Browse all BPO market analyses
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Business Process Outsourcing: May 2003
June 2003 | Market Analysis by John Willmott
The BPO market continues to develop rapidly as organisations switch their spending patterns from high risk IT investments to the purchase of guaranteed operational services.
In order to assist companies in taking advantage of this opportunity and evaluate the pattern of demand in 2003, NelsonHall has extensively interviewed senior executives to ascertain their requirements and buying intentions.
In particular, NelsonHall's Business Process Outsourcing market assessment will assist you in identifying:
- What are the emerging opportunities?
- What are clients' current business initiatives and purchasing intentions?
- How do client requirements and business initiatives differ by industry?
- What delivery capability is required?
- What are clients' vendor selection criteria?
- What impressions do clients have of vendors?
- How have vendor capabilities developed over the past year?
- How are our competitors addressing these opportunities?
- What vendor capabilities are needed for success?
- Where and how can we target this market?
NelsonHall's "Business Process Outsourcing" Market Assessment Report will help you to answer these questions. It is a current view that will assist you in developing your strategy to address emerging opportunities.
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BPO in the U.S. - Capitalizing on the New Market Reality
May 2003
This presentation, providing NelsonHall's analysis of the U.S. BPO market, was given by webcast to a U.S. audience by Andrew Milroy on 20th May, 2003.
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BPO Opportunities in the U.K. Public Sector
May 2003 | Market Analysis by Paul Connolly
This study identifies the emerging BPO opportunities within the U.K. public sector, covering both current opportunities and the expected trend in service requirements.
The analysis is based on interviews with senior executives in each of the following sectors:
- Central government departments
- Local authorities
- Local education authorities
- NHS Trusts.
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BPO Opportunities in the U.K. Public Health Sector
April 2003 | Market Analysis by Paul Connolly
"BPO Opportunities in the U.K. Education Sector" is the final part of four market assessments, analysing U.K. BPO opportunities in:
- Local Government
- Central Government
- Education
- Health.
The topics covered within this market assessment include:
- Identification of the profile of initiatives planned by NHS Trusts
- An assessment of the impact of the Electronic Patient Record initiative on BPO and NHS Trusts' progress in implementing this initiative
- Levels of satisfaction with current processes within NHS Trusts
- Current and planned use of external services by NHS Trusts
- Changes in the profile of requirement for external services
- Benefits sought and vendor selection criteria
- Preferred contractual styles.
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BPO Opportunities in the U.K. Education Sector
April 2003 | Market Analysis by Paul Connolly
"BPO Opportunities in the U.K. Education Sector" is the third of four market assessments, analysing U.K. BPO opportunities in:
- Local Government
- Central Government
- Education
- Health.
The topics covered within this market assessment include:
- Identification of the profile of initiatives planned by LEAs
- An assessment of the impact of "Best Value" and "e-Government" initiatives on BPO and LEAs' progress in implementing these initiatives
- Levels of satisfaction with current processes within LEAs
- Current and planned use of external services by LEAs
- Changes in the profile of requirement for external services
- Benefits sought and vendor selection criteria
- Preferred contractual styles.
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BPO & IT Services Opportunities in Supply Chain Management
April 2003 | Market Analysis by John Willmott
Despite widespread dissatisfaction with current supply management processes and systems, organisations are no longer planning major investments in new systems to improve their supply chain capability. Instead the overall emphasis has changed from implementation to:
- Optimising and integrating existing supply chain managment system
- Purchasing established operational capability through use of business process outsourcing.
Accordingly, managers involved in developing SCM and procurement services strategies need to understand the new demands of organisations in 2003. In particular, they need to understand the changes in:
- The business issues faced by supply chain executives and how these differ by sector
- The benefits sought from supply chain and procurement initiatives by organisations in differing sectors
- The current initiatives planned by organisations in supply chain management and procurement
- Planned use of business process outsourcing
- The profile of activities where business process outsourcing is planned
- Clients' vendor selection criteria
- Vendor offerings and positioning
- Where and how can we target this market?
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BPO Market Opportunities and Success Factors
April 2003 | Market Analysis by John Willmott
This presentation was given at the intellect "Winning Strategies in BPO" conference on 2nd April.
It covers:
- The true profile of the BPO market globally and in the U.K.
- NelsonHall's segmentation of the BPO market
- The critical success factors, advantages and risk factors associated with each market segment
- The suitability of each market segment for small and large vendors
- The partnering opportunities emerging in the BPO market
- Vendor selection criteria.
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BPO Opportunities in the U.K. Public Sector
April 2003 | Market Analysis by Paul Connolly
This presentation was given at intellect's "Winning Strategies in BPO" conference on 2nd April 2003.
The presentation covers:
- The driving forces behind the adoption of BPO in the U.K. public sector
- The current and future profile of adoption of BPO services in local government
- The current and future profile of adoption of BPO services in central government
- Market sizing data
- Vendor market shares.
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BPO Opportunities in U.K. Central Government
March 2003 | Market Analysis by Paul Connolly
"BPO Opportunities in U.K. Central Government" is the second of four market assessments, analysing U.K. BPO opportunities in:
- Local Government
- Central Government
- Education
- Health.
The topics covered within this market assessment include:
- An assessment of the impact of best value and "e-Government" initiatives on BPO and central government's progress in implementing these initiatives
- Levels of satisfaction with current processes within central government
- Current and planned use of external services
- Changes in the profile of requirement for external services
- Benefits sought and vendor selection criteria.
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BPO Opportunities in U.K. Local Government
March 2003 | Market Analysis by Paul Connolly
"BPO Opportunities in U.K. Local Government" is the first of four market assessments, analysing U.K. BPO opportunities in:
- Local Government
- Central Government
- Education
- Health.
The topics covered within this market assessment include:
- An assessment of the impact of "Best Value" and "e-Government" initiatives on BPO and local government's progress in implementing these initiatives
- Levels of satisfaction with current processes within local government
- Current and planned use of external services
- Changes in the profile of requirement for external services
- Benefits sought and vendor selection criteria.
