Browse all BPO Market Development market analyses by title

  • BPO - Advantages, Risks & Opportunities

    January 2003 | Market Analysis by John Willmott

    NelsonHall has launched the latest version of its BPO market assessment. In addition to identifying, the key BPO opportunities by sector for 2002, the study identifies:

    • Which BPO services do executives plan to purchase in 2002?
    • What is the pattern of demand by sector?
    • What vendor capabilities are needed to take advantage of these considerable opportunities?
    • How are my competitors now addressing this market?
    • What principal business issues are companies facing in 2002?
    • What are the principal business initiatives planned for 2002 by sector?
    • How satisfied are executives with current process effectiveness and efficiency?
    • What geographic coverage is required by vendors?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
  • BPO & IT Service Opportunities in the Banking Sector 2003

    January 2003 | Market Analysis by John Willmott

    While IT services activity in the banking sector has continued to decline in 2002, business process outsourcing has continued to show strong market growth and this pattern is expected to continue in 2003.

    In order to evaluate this new pattern of opportunity in the banking sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the banking sector?
    • What are the principal IT initiatives planned in the banking sector?
    • How satisfied are banking executives with their current business processes and with their current IT capability?
    • For which applications do banks plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?
  • BPO & IT Service Opportunities in the Insurance Sector 2003

    January 2003 | Market Analysis by John Willmott

    While IT services activity in the insurance sector has continued to decline, the insurance sector emerged as a major BPO opportunity in 2002 and this pattern is expected to continue in 2003.

    In order to evaluate this new pattern of opportunity in the insurance sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the insurance sector in 2003?
    • What are the principal IT initiatives planned in the insurance sector for 2003?
    • How satisfied are insurance executives with their current business processes and with their current IT capability?
    • For which applications do insurance firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are their vendor selection criteria?
    • What are their attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?
  • BPO & IT Service Opportunities in the Pharmaceuticals Sector 2003

    January 2003 | Market Analysis by John Willmott

    BPO is increasingly overtaking traditional IT services as the major growth opportunity for IT Services vendors. And in the current market environment, it remains important to identify the precise IT services opportunities emerging in 2003.

    In order to evaluate this new pattern of opportunity in the pharmaceuticals sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the pharmaceuticals sector in 2003?
    • What are the principal IT initiatives planned in the pharmaceuticals sector for 2003?
    • How satisfied are pharmaceuticals executives with their current business processes and with their current IT capability?
    • For which applications do pharmaceuticals firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are their vendor selection criteria?
    • What are their attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?
  • BPO & IT Service Opportunities in the Telecoms & Media Sector 2003

    January 2003 | Market Analysis by John Willmott

    While recent IT services activity has been limited in the the telecoms and media sector, the sector has been an important source of BPO contract activity.

    In order to evaluate this new pattern of opportunity in the telecoms & media sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the telecoms & media sector?
    • What are the principal IT initiatives planned in the telecoms & media sector?
    • How satisfied are telecoms & media executives with their current business processes and with their current IT capability?
    • For which applications do telecoms & media companies plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?
  • BPO & IT Service Opportunities in the Utilities Sector 2003

    January 2003 | Market Analysis by John Willmott

    While recent IT services activity has been limited in the utilities sector, the sector has been an important source of BPO contract activity in Nort America for companies such as Cap Gemini Ernst & Young and Accenture.

    In order to evaluate this new pattern of opportunity in the utilities sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the utilities sector?
    • What are the principal IT initiatives planned in the utilities sector?
    • How satisfied are utilities executives with their current business processes and with their current IT capability?
    • For which applications do utilities companies plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are clients' vendor selection criteria?
    • What are client attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?
  • BPO & IT Services Opportunities in Retail & CPG Sector 2003

    January 2003 | Market Analysis by John Willmott

    BPO is increasingly overtaking traditional IT services as the major growth opportunity for IT Services vendors. And in the current market environment, it remains important to identify the precise IT services opportunities emerging in 2003.

    In order to evaluate this new pattern of opportunity in the retail & CPG sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.

    The questions addressed include:

    • What are the principal business initiatives taking place in the retail & CPG sector in 2003?
    • What are the principal IT initiatives planned in the retail & CPG sector for 2003?
    • How satisfied are retail & CPG executives with their current business processes and with their current IT capability?
    • For which applications do retail & CPG firms plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
    • What are their vendor selection criteria?
    • What are their attitudes towards use of offshore services?
    • What vendor capabilities are needed for success?
  • BPO & IT Services Opportunities in Supply Chain Management

    April 2003 | Market Analysis by John Willmott

    Despite widespread dissatisfaction with current supply management processes and systems, organisations are no longer planning major investments in new systems to improve their supply chain capability. Instead the overall emphasis has changed from implementation to:

    • Optimising and integrating existing supply chain managment system
    • Purchasing established operational capability through use of business process outsourcing.

    Accordingly, managers involved in developing SCM and procurement services strategies need to understand the new demands of organisations in 2003. In particular, they need to understand the changes in:

    • The business issues faced by supply chain executives and how these differ by sector
    • The benefits sought from supply chain and procurement initiatives by organisations in differing sectors
    • The current initiatives planned by organisations in supply chain management and procurement
    • Planned use of business process outsourcing
    • The profile of activities where business process outsourcing is planned
    • Clients' vendor selection criteria
    • Vendor offerings and positioning
    • Where and how can we target this market?
  • BPO Benchmarking & Adoption

    June 2006 | Market Analysis by John Willmott

    A presentation given at the 2006 ACORD LOMA Insurance Systems forum, covering:

    • The profile of BPO adoption in the insurance sector
    • Role of process benchmarking in process and vendor selection
    • Role of ACORD standards
    • Risk management.
  • BPO in Continental Europe - presentation

    October 2003 | Market Analysis by Beatrice Ramelle-Rigollet

    This presentation analyses the development of business process outsourcing in Continental Europe, covering:

    • Developments and examples of contracts by BPO service type
    • Developments and examples of contracts by country
    • Identification of key players in the continental European BPO market
    • Vendor positioning
    • Critical success factors and areas of initial market opportunity.

John can assist you with queries related to BPO market trends and development and in particular in supporting queries relating to the content shown within this program.

Quick Actions

Download BPO Contracts Database

Track the pattern of business process outsourcing (BPO) service adoption in your industry by monitoring BPO contract awards by your peers. Identify who are the successful vendors in your industry now. Updated monthly - last update December 1, 2008.

In order to download the Contracts Database you need to be a client for this program. To gain access please login or contact NelsonHall with regards to this program.