While IT services activity in the banking sector has continued to decline in 2002, business process outsourcing has continued to show strong market growth and this pattern is expected to continue in 2003.
In order to evaluate this new pattern of opportunity in the banking sector, NelsonHall has extensively interviewed senior executives to ascertain their challenges, requirements and buying intentions for 2003.
The questions addressed include:
- What are the principal business initiatives taking place in the banking sector?
- What are the principal IT initiatives planned in the banking sector?
- How satisfied are banking executives with their current business processes and with their current IT capability?
- For which applications do banks plan to use IT services vendors and for which processes do they plan to purchase business process outsourcing services?
- What are clients' vendor selection criteria?
- What are client attitudes towards use of offshore services?
- What vendor capabilities are needed for success?
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