Browse BPO Market Development market analyses by date
August 2010 | Market Analysis by Mark Dale The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors. However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector. May 2010 | Market Analysis by John Willmott The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages. The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers: May 2010 | Market Analysis by John Willmott The "BPO Opportunities in Energy & Utilities - 2010" market analysis consists of 88 pages. The market analysis is based on interviews with utility and energy company executives in the U.S., Europe, and Asia Pacific and covers: April 2010 | Market Analysis by John Willmott This NelsonHall Perspective addresses the current and future roles of IT within BPO, and the resulting opportunities and implications for the BPO industry, in the light of the increasing importance being attached to "technology solutions" and platform BPO by the BPO vendor community. April 2010 | Market Analysis by Katharina Grimme Contains NelsonHall's definition for platform BPO January 2010 | Market Analysis by John Willmott The "BPO Opportunities in the Retail & CPG Sector - 2010" market analysis consists of 94 pages. The market analysis is based on interviews with retail and CPG company executives in the U.S., Europe, and Asia Pacific and covers: January 2010 | Market Analysis by John Willmott The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages. The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers: January 2010 | Market Analysis by John Willmott The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages. The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers: January 2010 | Market Analysis by John Willmott The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages. The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers: November 2009 | Market Analysis by John Willmott This market size and forecast report consists of 228 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography. The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing. Geographies covered include North America, Europe, Asia Pacific, and Latin America.
BPO Delivery from the Philippines
BPO Opportunities in Healthcare & Pharmaceuticals -2010
BPO Opportunities in Energy & Utilities - 2010
Role of IT within BPO
Platform BPO - Definition
BPO Opportunities in the Retail & CPG Sector - 2010
BPO Opportunities in the Telecoms & Media Sector - 2010
BPO Opportunities in Insurance Sector - 2010
BPO Opportunities in Banking Sector - 2010
Global BPO Market Forecast: 2009-2013
