Browse BPO Market Development market analyses by date

  • BPO Delivery from the Philippines

    August 2010 | Market Analysis by Mark Dale

    The Philippines is principally known for the delivery of voice-based customer service into the U.S. telecoms and banking sectors.

    However, the nature of service delivery is wider than this and this report analyzes current and emerging patterns of service delivery from the Philippines at a more granular level by process, target geography, and industry sector.

  • BPO Opportunities in Healthcare & Pharmaceuticals -2010

    May 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Healthcare & Pharmaceuticals - 2010" market analysis consists of 92 pages.

    The market analysis is based on interviews with healthcare and pharmaceutical executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within healthcare providers and pharmaceutical companies
    • Shared services issues, initiatives, and healthcare providers and pharmaceutical companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the healthcare provider and pharmaceutical sector by service type
    • Impact of the economic slowdown on healthcare provider and pharmaceutical companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in Energy & Utilities - 2010

    May 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Energy & Utilities - 2010" market analysis consists of 88 pages.

    The market analysis is based on interviews with utility and energy company executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within energy & utility companies
    • Shared services issues, initiatives, and energy & utilities companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the energy & utility sector by service type
    • Impact of the economic slowdown on energy & utility companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • Role of IT within BPO

    April 2010 | Market Analysis by John Willmott

    This NelsonHall Perspective addresses the current and future roles of IT within BPO, and the resulting opportunities and implications for the BPO industry, in the light of the increasing importance being attached to "technology solutions" and platform BPO by the BPO vendor community.

  • Platform BPO - Definition

    April 2010 | Market Analysis by Katharina Grimme

    Contains NelsonHall's definition for platform BPO

  • BPO Opportunities in the Retail & CPG Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in the Retail & CPG Sector - 2010" market analysis consists of 94 pages.

    The market analysis is based on interviews with retail and CPG company executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within retail and CPG companies
    • Shared services issues, initiatives, and retail & CPG companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the retail & CPG sector by service type
    • Impact of the economic slowdown on retail & CPG companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services

  • BPO Opportunities in the Telecoms & Media Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Telecoms & Media Sector - 2010" market analysis consists of 90 pages.

    The market analysis is based on interviews with telecoms and media executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within telecoms and media companies
    • Shared services issues, initiatives, and telecoms & media companies' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within telecoms and media companies by service type
    • Impact of the economic slowdown on telecoms and media companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in Insurance Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Insurance Sector - 2010" market analysis consists of 91 pages.

    The market analysis is based on interviews with life and property & casualty insurance executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within life and property & casualty insurers
    • Shared services issues, initiatives, and insurers' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the insurance sector by service type
    • Impact of the economic slowdown on insurance companies' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • BPO Opportunities in Banking Sector - 2010

    January 2010 | Market Analysis by John Willmott

    The "BPO Opportunities in Banking Sector - 2010" market analysis consists of 89 pages.

    The market analysis is based on interviews with retail and investment banking executives in the U.S., Europe, and Asia Pacific and covers:

    • Key business issues and initiatives for 2010 within retail and investment banks
    • Shared services issues, initiatives, and banks' SSC outsourcing intentions
    • BPO purchasing intentions in 2010 within the banking sector by service type
    • Impact of the economic slowdown on banks' approaches to BPO, including attitudes towards use of offshore services and pre-standardized BPO services.

  • Global BPO Market Forecast: 2009-2013

    November 2009 | Market Analysis by John Willmott

    This market size and forecast report consists of 228 pages. It provides extensive market sizing and forecasting of the global BPO market, including identification of the market shares of vendors by service type and geography.

    The forecasts cover a wide range of BPO services including customer management services, document management, industry-specific BPO, HR outsourcing, F&A outsourcing, and procurement outsourcing.

    Geographies covered include North America, Europe, Asia Pacific, and Latin America.

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